Procurri ยท 7 hours ago
Senior Service Delivery Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Hiring Manager
Chad Upchurch
Insider Connection @Procurri
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Responsibilities
Lead cross-functional teams in project planning, execution, and completion, ensuring alignment with project goals.
Develop and execute comprehensive project plans, including scope, schedule, budget, and risk management.
Build and maintain strong relationships with internal and external stakeholders.
Optimize resource allocation (personnel, equipment, materials) for efficient project delivery.
Implement rigorous quality control measures to meet client standards and specifications.
Proactively identify and mitigate risks to ensure project success.
Monitor project budgets, track expenses, and identify cost-saving opportunities.
Prepare and present regular progress reports and performance metrics to stakeholders.
Lead post-project reviews to identify process improvements and enhance future project execution.
Serve as a client supporting contact, advancing strong relationships.
Conduct regular reviews to discuss performance, satisfaction, and new opportunities.
Ensure services align with business objectives, SLAs, and contractual obligations.
Monitor service metrics and manage service escalations promptly.
Liaise with global internal and external teams for seamless service delivery.
Oversee client onboarding and resource allocation.
Identify and implement process improvements to drive efficiency and client satisfaction.
Collaborate on new technology solutions and forecast future service needs.
Manage financial aspects of service delivery, including billing and budgeting.
Ensure client contracts are up-to-date and reflect services provided.
Terms and conditions oversight, including MSA, SoW, RFI, FRQ, and RFP.
Provide cost estimates for additional services and manage scope changes.
Provide regular service performance reports to clients and senior management.
Participate in client steering committee meetings.
Analyze trends in service incidents and propose proactive measures.
Ensure compliance with industry standards, data protection regulations, and security best practices.
Qualification
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Required
Minimum 10 years of experience in IT services delivery or a related field.
Bachelor's degree in Business Administration, Engineering, or a related field.
Proven track record of leading and managing high-performing teams.
Client-focused mindset with excellent communication and interpersonal skills.
Strong understanding of IT infrastructure, networks, and security principles.
Project Management expertise with a history of successful client outcomes.
Data-driven perspective with a focus on continuous improvement.
Proactive and results-oriented decision-making abilities.
Excellent organizational and time management skills.
ITIL/Service Management knowledge and experience.
Preferred
MBA preferred
Benefits
Competitive salary and benefits package.
Opportunity to work in a fast-paced and dynamic environment.
Be part of a team that is making a real difference in the IT industry.
Company
Procurri
Procurri is a global independent provider of data centre equipment and lifecycle services.
501-1,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-19Acquired
Leadership Team
Paul Mims
Channel Partner - Strategic Account Executive
Company data provided by crunchbase
