Bellese Technologies · 1 day ago
Senior Service Designer
United States
Full-time
Remote
Senior Level
$106K/yr - $140K/yr
7+ years exp
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Responsibilities
Work with cross-functional program leadership to design and execute strategic, mid-range research to determine the effectiveness of existing solutions, identify unmet user needs, and iterate impactful solutions.
Collaborate on consistent, repeatable best practices for design and research operations.
Support delivery teams as they work towards a more unified user experience across multiple disparate work streams.
Work with business and functional leaders to understand their challenges, determine the most appropriate HCD approach, and prioritize the projects that will have the most impact, contributing to our long-term HCD roadmap.
Use design thinking principles and tools to facilitate sessions for a wide range of audiences with a focus on the customer and employee experience. Collaborate with peers, leadership, and customers to co-create solutions that align with our customer experience strategies.
Establish best practices for service design on the project and educate relevant stakeholders about customer-centricity.
Serve as an advocate and change champion with stakeholders for a user centric, research based, and design driven culture.
Contribute to Bellese’s HCD community of practice, as well as build our partners’ HCD research knowledge base and practice development.
Qualification
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Required
Bachelor’s degree (B.A.) or equivalent from an accredited four-year college or technical school, specifically in computer science, information systems, engineering, business, or related scientific or technical discipline (i.e., UX design, visual design, industrial design)
Seven (7+) years related experience and/or training; or equivalent combination of education and experience.
Experience working on digital transformation and customer experience initiatives.
Experience working in an agile environment or with agile teams.
Experience working with UX for data-sensitive products.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
US Citizenship or documented proof of eligibility to work in the US
Has been living in the US for at least the past 3 years
Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of Public Trust
Preferred
Experience in federal agency settings
Fluency with modern software design systems and best practices
Benefits
Four weeks paid time off yearly (prorated based on start date for the first year)
10 paid company holidays
Flexible schedule and remote-first culture
$3000 annual education stipend
Work from home setup including a Macbook
Collaborative, learning environment
Medical, dental, and company-paid vision insurance
Optional HSA account with some medical plans and a company contribution
Company paid basic life and AD&D insurance coverages
Company paid short and long term life insurance
Optional critical illness and accident insurance
401K plan with 3% safe harbor contribution
Wellness resources and virtual care
Perks Plus employee discounts
Company
Bellese Technologies
Bellese is a lean and agile software development and consulting firm that has helped government and commercial organizations overcome their greatest product development challenges incredibly fast — with exceptional efficiency.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Pam Offutt
CEO and Partner
Travis Wilds
Senior Human-Centered Design Researcher
Recent News
Business Up North
2022-08-30
Company data provided by crunchbase
