Cox Communications · 3 hours ago
Senior Service Designer
United States
Full-time
Remote
Senior Level, Lead/Staff
$129K/yr - $215K/yr
10+ years exp
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Responsibilities
Envision a transformational end-to-end customer experience
Bring the experience strategy to life through elegant experiences, solutions, and features with clear design intent, ultimately creating a world-class user experience
Craft detailed journey maps, service blueprints, low-fidelity proofs-of-concept, and design requirements that offer clear insights and actionable recommendations
Create solutions that are both approachable and intuitive for new users and sophisticated enough for power users
Bring cutting-edge perspective and execute with the attention to detail needed to create excellent experiences
Effectively balance functional user needs and desires, technology and operational considerations, and business opportunities
Facilitate cross-functional stakeholder groups through workshops, meetings or ideation sessions to ensure alignment and collaboration.
Help others appreciate UX strategies, designs, processes, and interdependencies, and support a coordinated effort to accomplish goals
Act as a key day-to-day player in the strategic design process, partnering with the CX Operations team and broader business to ensure that design execution stays true to your design intent
Create and deliver powerful presentations to sell visionary concepts to leaders across the company
Support a thriving culture where designers do work that they're proud of and where we work to impress each other daily
Ensure accessibility and inclusivity across everything we design to meet diverse user needs
Qualification
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Required
Bachelor's degree in a related discipline and 10 years experience in a related field (i.e., Customer Experience, Service Design, UX/UI design, etc.). The right candidate could also have a different combination, such as a master's degree and 8 years experience; a Ph.D. and 5 years experience in a related field; or 14 years experience in a related field
Requires strong knowledge of core Adobe CC suite, including InDesign, Illustrator, and Photoshop, as well as Microsoft PowerPoint; and a working knowledge of leading AI tools across creative and experience use cases
Proficiency in creating customer journey maps and service blueprints leveraging human-centered design methodologies
Proficiency measuring and monitoring the effectiveness of services using data analysis and user feedback
Excellent written and verbal communication skills to lead effective and concrete outputs; collaboration skills to work with peers across the organization; and presentation and persuasion skills to gain buy-in from senior leadership
Preferred
Strong knowledge of Figma (+ FigJam)
Experience in design consulting; cable, telecoms, or technology; subscription business model; and in enterprises with annual revenues over $10bn desired
Certifications in UX/UI design from the Nielsen Norman Group, Google, or equivalent institutions is a plus
Experience with user testing, including an understanding of methods and tools and experience facilitating testing is a plus
Has demonstrated understanding of AI strategy and its opportunities for aiding design work and/or optimizing internal processes, and has demonstrated capability in integrating into existing processes or projects
Benefits
Flexibility to take as much vacation with pay as they deem consistent with their duties
Seven paid holidays throughout the calendar year
Up to 160 hours of paid wellness annually for their own wellness or that of family members
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
COVID-19 vaccination leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Company
Cox Communications
Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.
10,001+ employees
H1B Sponsorship
Cox Communications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (7)
2022 (40)
2021 (40)
2020 (28)
Funding
Current Stage
Late StageTotal Funding
$505.34MKey Investors
U.S. Department of the Treasury
2024-06-17Grant· $4.94M
2014-10-03Seed· $0.4M
2002-09-17Debt Financing· $500M
Leadership Team
Kristine Faulkner
Senior Vice President, Marketing Operations
Andrew Goldberg
VP, Strategic Planning & Analysis
Recent News
2024-11-06
Google Patent
2024-11-06
Company data provided by crunchbase
