Homeward · 2 days ago

Senior Service Designer

San Francisco, CA

Full-time

Hybrid

Senior Level

$135K/yr - $160K/yr

5+ years exp

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Health CareHospital

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Responsibilities

Lead the design of healthcare services for older adults in rural America, focusing on designing a seamless end-to-end experience enabled through technology and human touch-points.

Work with leadership to develop and implement a design strategy to understand and meet the needs of members and providers.

Lead ideation and concept development to simplify and improve the care experience for members while delivering a competitive clinical care model.

Design and communicate proposed concepts through service blueprints, journey maps, and other service design artifacts.

Collaborate with cross-functional teams to develop member-centric and business viable solutions.

Work with design researchers to better understand the core challenges of receiving healthcare in target markets.

Advocate for human-centric thinking and practices to continuously understand and prioritize member needs.

Tell the human story by creating a coherent narrative for internal and external audiences.

Qualification

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Service designStrategic designProduct designCross-functional collaborationService blueprintsJourney mappingWireframesDigital prototypesDesign sprintsFigmaAdobe CSGoogle SuiteProblem-solvingCollaborationCommunicationCuriosityOrganizational skillsVisual DesignUX DesignUser ResearchProduct DefinitionHealthcare IndustryHome Services IndustryRural MarketsCreativityTeamwork

Required

A portfolio that demonstrates 5+ years of hands-on service and strategic design experience, defining and shipping products and services that consumers use. We're especially interested in demonstrated experience designing products and services that combine human and software touchpoints to change or support user behavior over time.

Experience leading service design at both the strategic and detail level. Your work highlights your ability to illustrate system thinking, future visions, and refined design concepts.

A track record of partnering with cross-functional stakeholders including engineering, product, research, design, and operations teams.

Expertise in documenting and communicating product and service experiences through service blueprints, journey mapping, wireframes, digital prototypes, and other design artifacts.

Proficiency in planning and leading design sprints and other collaborative sessions with interdisciplinary teams and partners.

Comfort with and excitement for translating messy, complex experiences into a delightful service.

Enthusiasm and aptitude for working at both the system level as well as delving into the nuances of human behavior and the specific details of design.

A curious mind, collaborative approach, organizational rigor, and strong communication skills.

Proficiency with Figma, Adobe CS, Google Suite.