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Company

Original Job Post

ICF · 2 days ago

Senior ServiceNow Developer

Reston, VA

Full-time

Remote

Senior Level

$85K/yr - $144K/yr

5+ years exp

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Responsibilities

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and lead the design of complex, effective ServiceNow solutions that align with those needs.

Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain advanced scripts, business rules, and client scripts.

Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.

Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

System Optimization: Collaborate with solutions architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions.

Technical Documentation: Validate the completeness of the team’s documentation of configurations, customizations, data schemas, and other technical decisions.

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.

Best Practices: Contribute to the development of ICF’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Mentorship: Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Corporate Growth: Support the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Although not required, it is encouraged to support proposals (“bids”) for new opportunities, including oral presentations and written technical proposals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowSystem AdministratorDoS Public Trust ClearanceReside in United StatesITIL ProcessesITSM PrinciplesJavaScriptGlideScriptWorkflow ConfigurationBusiness Rule DevelopmentWorkflow DesignIntegration ManagementServiceNow ApplicationsServiceNow PlatformMID ServersIntegrationsMulti-Factor AuthenticationZero-Trust SecurityProblem-SolvingInnovative ThinkingDetail-OrientedTeam CollaborationCommunication SkillsLeadership Abilities

Required

5 or more years of experience implementing ServiceNow solutions.

ServiceNow Certified System Administrator

US Citizenship is required (required by the federal government for this position).

Must be able to obtain a DoS Public Trust clearance.

Must have a Secret Clearance or above.

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred

Active DoS Public Trust

Certified in two or more additional mainline certifications, with preference for specific combinations

Hands-on experience (>480 hours each) configuring or building 10 or more ServiceNow applications.

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

In-depth knowledge of ServiceNow platform management skills, including MID servers, Integrations, Multi-factor authentication, and Zero-Trust security

Familiarity with ITIL processes and IT Service Management (ITSM) principles

In-depth knowledge of scripting languages, including JavaScript and GlideScript

Strong technical skills, including workflow configuration, and business rule development.

Expertise in designing and implementing complex workflows.

The ability to independently create and manage integrations with external systems.

Strong problem-solving skills and ability to innovate solutions.

Detail-oriented tendencies with excellent problem-solving and analytical abilities.

The ability to work effectively in a team-oriented, collaborative environment.

Excellent communication and leadership abilities