76 applicants

Company

CRI Advantage · 5 hours ago

Senior ServiceNow Solution Business Analyst

USA

Full-time

Remote

Mid, Senior Level

3+ years exp

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Information TechnologySoftware

Work & Life Balance

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Responsibilities

Mentor, and guide a team of business analysts

Lead by example and promote a culture of continuous improvement

Provide training and support to enhance the skills of the business analysis team

Identify opportunities for process improvements and drive implementation

Stay current with industry trends and best practices in business analysis

Implement and maintain standards, tools, and best practices for the business analysis team

Captures customer's and service providers' requirements into stories, solution the approach, and develop the solution with other developers on the team

Understands customer's pain points and appropriately solution a proposed fix

Participates in design, test and transition of Service Management and Service Integration solutions within the ServiceNow Platform

Performs thorough data analysis, while engaged in projects, to provide requirements for the development team enabling configuration and customization

Analyze and document business processes, workflows, and system interactions

Assists in gathering core configuration requirements, translating these into design models and manage the overall build process in cooperation with developers

Designs and executes training and UAT

Coordinate with developers to ensure thorough testing of solutions

Ensure defects are tracked, reported, and resolved in a timely manner

Assists Development teams to rectify issues and improve services delivered to the customers on the ServiceNow Platform

Analyzes system performance issues and determines performance enhancements

Works with clients to identify target use cases for automation, as well as defining and documenting business and functional requirements for software development

Evaluates ServiceNow platform performance, debug software problems, and make recommendations for problem resolution

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNowBusiness AnalysisConfiguringTestingServiceNow Certified System AdministratorGathering RequirementsAgile MethodologyData AnalysisScrum MethodologyCOBITVeriSMIT4ITLean ITITIL Foundation+Certified Implementation Specialist

Required

3 - 7 years relevant experience with ServiceNow including business analysis, solutioning, designing, configuring, testing, troubleshooting, and gathering requirements for baseline and custom applications to enhance the platform

2+ years of experience in business analysis

2+ years in a senior role

Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with minimum of supervision

Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members

Strong analytical skills are needed to critically evaluate the information gathered from multiple sources

Ability to decompose high-level information into details

Facilitation skills to conduct requirements gathering in workshops and provide training to clients and internal team members

Use of industry recognized technologies to facilitate work environment

Demonstrate experience in communicating across all levels of an organization, at the most senior levels

Understanding Scrum Methodology

Bachelors degree in Business Administration or related field; equivalent of 4 years of related work experience acceptable in lieu of a degree

ServiceNow Certified System Administrator