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Company

Docker, Inc · 11 hours ago

Senior Solutions Architect

United States

Full-time

Remote

Senior Level

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Developer PlatformDeveloper Tools

Comp. & Benefits

No H1B

U.S. Citizen Only

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Responsibilities

Work with a team of solution architects that deliver the following:

High levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value

Work closely with Customer Success Managers to help customers be successful with Docker

Discovery: Determine customer implementation needs and recommend best practices to implement Docker products

Onboarding: Assist clients with onboarding to their Docker Products leveraging best practices, and integrating with their existing infrastructure and IT practices

Presenting and discussing application development topics using Docker products including Docker Desktop with Developers

Writing application code as part of demos and workshops

Present on topics related to Docker and DevOps, and demonstrate key features and capabilities

Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate

Meet virtually or in person with your customers

Advocate for product enhancements with Engineering & Product Management to solve customer challenges

Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap

Coordinate critical support issues and provide context and continuity across different teams that interface with your customers

Author technical content such as presentations, white papers, knowledge base articles, architectural diagrams, or demos to leverage your field experience across customers and partners

Leverage best practices for Docker products to guide customers to a sustainable, scalable Docker environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Docker containersDevOps conceptsCloud servicesApplication developmentLinux administrationWindows administrationVirtualizationCustomer relationship managementTechnical presentationsWSL2/HyperVStorageSecurityOperating systemsSalesforceGainsightLooker

Required

Experience developing collateral to assist customers with best-practice adoption

Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.

Experience in managing customer relationships at the technical and business level

Experience presenting solutions and demonstrations to small and large audiences, virtually and in person

Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis

Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.)

Ability to solve technical problems and translate customer experience to actionable feedback for engineering

Experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, DORA metrics, etc.)

Experience with Docker containers and the container ecosystem

Experience with Docker Desktop or other Docker products

Experience in Linux and Windows administration

Experience with WSL2/HyperV

Ability to travel to customer locations

Experience with infrastructure layers such as networking, storage, security, and operating systems