NAVEX · 1 day ago

Senior Solutions Consultant - Post Sales

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Work directly with our customers to evaluate existing systems, process and/or user needs to analyse, recommend, design and implement best-practises associated to NAVEX IRM application

Manage multiple projects and responsibilities simultaneously and consistently

Analyse and map customer business requirements to implementation objectives and the defined Scope of Work

Act as a liaison between Customer Education, Customer Support and Product Engineering to communicate and deliver accurate and thoroughly scoped business requirements

Effectively report and communicate to project teams, including customer stakeholders and internal management teams

Develop and maintain a deep understanding of the functional architecture of NAVEX’s IRM solution

Develop and initiate project plans and customer documentation to increase effectiveness, awareness and adoption

Present NAVEX’s products and services to customers while providing functional and technical expertise

Utilise company Salesforce.com and Professional Service Automation tools to optimise Sales and Project Management activities

10 - 20% air travel, including overnight stays, may be required

Qualification

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Software solution implementationGerman language proficiencyProject managementRisk managementCompliance managementBusiness process managementSaaS delivery modelsProfessional Service AutomationMS Office applicationsHTMLData Integration Services

Required

5+ years of proven software solution implementation experience; risk and/or compliance management industry experience is a plus

Experience and familiarity with business process management and implementing SaaS delivery models; creating comprehensive business process and/or training documentation

Professional fluency in German

Strong analytical and decision-making ability

Excellent organisational, communication and interpersonal skills to facilitate collaboration, and work cross functionally with a remote team and coordinate project escalations

Self-motivated with the ability to work under tight deadlines and respond to changing business and technical environments

Proven project management skills: strong project planning and scoping experience, ideally utilising Professional Service Automation programs

Experience with suite of MS Office applications

Strong presentation skills and experience conducting meetings/presentations using web tools (i.e. Microsoft Teams)

Familiarity with HTML, browser-based technologies and Data Integration Services

Ability to drive results through your job competencies of business requirements analysis, project management and product and industry knowledge (services)

Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust