Be an early applicantLess than 25 applicants

Company

EasyPost · 10 hours ago

Senior Solutions Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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DeliveryE-Commerce

H1B Sponsor Likely

Hiring Manager

Chris Harris

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Responsibilities

Develop Technical Specifications: Create comprehensive documentation outlining proposed solutions for customer needs and business rules, covering system architecture, feature details, performance metrics, and integration points.

Maintain Product Knowledge: Stay up to date on EasyPost's product features, capabilities, and limitations to ensure accuracy in technical documentation and solution representation.

Create Clear and Visual Documentation: Compose well-organized technical specifications, incorporating diagrams, charts, and visuals to facilitate understanding for diverse audiences.

Provide Technical Expertise: Collaborate during solution design phases, offering technical insights that contribute to the development of optimal solutions tailored to customer requirements.

Support Account Growth: Work closely with the Customer Success Management (CSM) team to identify opportunities for growth within customer accounts.

Build and Maintain Customer Relationships: Establish strong, long-term relationships with customers, ensuring clear communication and managing expectations, even in challenging situations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Documentation ProcessRESTful APIsTechnical WritingDatabasesXMLJSONCustomer Facing ExperiencePre-sales ExperienceShipping Industry KnowledgeComplex Programming Comprehension

Required

Bachelor’s Degree

8+ years of related experience, master’s degree and 6+ years of related experience, or equivalent related work experience.

The candidate must possess excellent writing and communication skills.

The candidate must have experience in owning and building an end to end documentation process.

Understanding of Databases, RESTful APIs, and interpreting XML and JSON requests/responses.

Ability to handle communication with multiple internal teams.

Ability to tailor technical communication with all levels of customer understanding.

Ability to comprehend complex programming code.

Willingness to adapt to an evolving work environment.

Customer facing experience with a customer first attitude.

Preferred

Past experience in pre-sales and or being the designer for an implementation is a huge plus.

Experience in the shipping industry and being familiar with carriers as well as different shipping requirements around international, hazmat, hundred weight, etc.

Company

EasyPost

EasyPost provides a simple postage API that allows developers to quickly and painlessly integrate shipping into any e-commerce application.

Founded in 2012

Lehi, Utah, USA

51-200 employees

http://www.easypost.com

H1B Sponsorship

EasyPost has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (9)

2021 (2)

2020 (1)