Senior Solutions Engineer @ Pindrop | Jobright.ai
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Pindrop · 3 hours ago

Senior Solutions Engineer

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Cyber SecurityFraud Detection
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Comp. & Benefits

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Responsibilities

Provide technical pre-sale support to sales teams to achieve assigned sales goals.
Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments
Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
Gain trust and influence customer buying process with technical knowledge and consultative selling skills
Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
Conduct product demonstration to customers and lead successful proof of value (POVs)
Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans
Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales EngineeringConsultative SellingContact Center TechnologyAPI UnderstandingVoice Network DesignFraud ManagementCall Recording SolutionsEnterprise Speech ProcessingSalesforce.comTechnical DocumentationRemote Team Collaboration

Required

10+ years of sales engineering experience, closing $1M+ deals.
Proven consultative selling of very large, complex deals
Excellent presentation and communication skills with executive presence and confidence
Deep Technical background with specific experience in Contact Center technology in large Enterprise including Banking, Brokerage, Insurance, and Retail market sectors.
Understanding of APIs
Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing solutions.
Able to thrive in a fast-paced, dynamic environment and solve complex technical challenges creatively.
Adept at working on a remote team and fostering a collaborative environment
A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines.
Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent.

Benefits

Competitive compensation, including equity for all employees
Unlimited Paid Time Off (PTO)
4 company-wide rest days in 2024 where the entire company rests and recharges!
Generous health and welfare plans to choose from – including one employer-paid “employee-only” plan!
Best-in-class Health Savings Account (HSA) employer contribution
Affordable vision and dental plans for you and your family
Employer-provided life and disability coverage with additional supplemental options
Paid Parental Leave – Equal for all parents, including birth, adoptive & foster parents
One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
Identity protection through Norton LifeLock
Recurring monthly Phone and Internet allowance
One Time home office allowance
Remote first environment – meaning you have flexibility in your day!
Company holidays
Annual professional development and learning benefit
Pick your own Apple MacBook Pro
Retirement plan with competitive 401(k) match
Wellness Program including Employee Assistance Program, 24/7 Telemedicine

Company

Pindrop uses AI-based IVR authentication and anti-fraud solutions to increase efficiency in call centers and stop fraudulent transactions.

Funding

Current Stage
Late Stage
Total Funding
$318.3M
Key Investors
Hercules CapitalVitruvian PartnersCapitalG
2024-07-17Debt Financing· $100M
2022-12-12Series Unknown· $5M
2018-12-05Series D· $90M

Leadership Team

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Vijay Balasubramaniyan, PhD
CEO & Co-Founder
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Collin Davis
Chief Technology Officer
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