Be an early applicantLess than 25 applicants

Company

ServiceNow · 3 hours ago

Senior Staff Outbound Product Manager-Customer Service AI

Santa Clara, CA

Full-time

Remote

Senior Level, Lead/Staff

$163K/yr - $285K/yr

12+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Drive GTM, sales, solution consulting, and partner enablement for Customer Service Management products, working closely with Inbound Product Management, Product Marketing, Pricing Strategy, Product Success, Customer Outcomes, and Technical Alliances teams.

Develop high-quality technical and functional enablement content that describes the value of product innovation of our Customer Service Management product, with a particular focus on AI and Generative AI.

Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market adoption of new products.

Define and execute new product launch strategy working with relevant product, marketing, GTM stakeholders, and leadership.

Develop a deep understanding of customer use cases and success outcomes and influence product roadmap.

Develop best practices assets to drive adoption by customers and partners.

Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms.

Lead cross-functional teams to accomplish our goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Product ManagementProduct MarketingSolution ConsultingAI technologiesGenerative AIOmni-channel engagementSelf-serviceCross-functional collaboration

Required

A minimum of 12 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role.

Functional and technical knowledge and experience in AI and Gen AI technologies is a must have.

Knowledge and experience in omni-channel engagement, self-service, and customer service is also desirable.

Extreme sense of ownership – own the problem, the process, and the outcome.

Strong bias towards action, and a sense of urgency to 'win' in the market.

Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.

Outstanding written and oral communication skills

Benefits

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)