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Company

Government Tactical Solutions, LLC · 2 hours ago

Senior Staff Software Engineer

United States

Full-time

Remote

Senior Level, Lead/Staff

$180K/yr - $240K/yr

10+ years exp

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Information TechnologyProject Management

Comp. & Benefits

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Responsibilities

Provides leadership to engineering teams utilizing best practices for Voice and related technologies

Owns complete solutions across the entire life cycle while utilizing strong problem-solving ability

Influences and builds vision with product managers, team members, customers, and other engineering teams to solve complex problems for building enterprise class business applications

Holds accountability for the quality, usability, and performance of the solutions

Leads design sessions and code reviews to elevate the quality of engineering across the organization

Mentors junior team members in Voice and related technologies

Shares best practices and improves processes within and across teams utilizing documentation and knowledge sharing sessions

Understand Business requirements to translate them into technical solutionsAnalyze cost and forecast, incorporating them into business plans

Determine and support resource requirements, evaluate operational processes, measure outcomes to ensure desired results, and demonstrate adaptability and sponsoring continuous learning

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Voice technologiesContinuous deliveryInfrastructure as codeData structuresAlgorithmsJavaPythonC#Micro-services architectureREST APIsDevOps conceptsCloud architectureAzure DevOpsPowerShell scriptingAWS ConsoleApplication monitoring toolsAWS platformActive DirectoryWindows AuthenticationSAMLOAuthAWS NetworkNode.js.NetQuality Management SystemsAWS CertificationsCisco CCIECisco CCNP Collaboration

Required

Exemplary ability to design, perform experiments, and influence engineering direction and product roadmap

Experience partnering with engineering teams and transferring research to production

Track-record of publications history in credible conferences and journals

Experience with continuous delivery and infrastructure as code

In-depth knowledge of CS data structures and algorithms

Experience solving analytical problems with quantitative approaches

Ability to excel in a fast-paced, startup-like environment

Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)

Fluency and specialization with at least two modern languages such as Java, Python or C# including object-oriented design

Experience with micro-services oriented architecture and extensible REST APIs

Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems

Fluency in DevOps Concepts, Cloud Architecture, and Azure DevOps Operational Framework

Experience in leveraging PowerShell scripting

Experience in existing Operational Portals such as AWS Console

Experience with application monitoring tools and performance assessments

In depth knowledge of Datacenter structure, capabilities, and offerings, including the AWS platform, and its native services including the AWS platform and its native services

Experience in security protocols and products: Understanding of Active Directory, Windows Authentication, SAML, OAuth

Experience in AWS Network (Subscription, Security zoning, etc.)

Strong Troubleshooting skills for all aspects of the Contact Center Platforms and required to be on call for production support

Highly proficient in architecture assessment and proposals. Designs and implements Amazon Connect Contact Flows according to the business needs and the best practices.

10+ years of experience in Contact Center Technologies

8+ years of architecture, design, development, deployment, integration, configuration

6+ years of experience in open source frameworks is desired

4+ Years of experience in Voice Structure, Capabilities & Offerings, including the AWS and Cisco platforms

3+ years of people management experience

Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience