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Company

Loyal · 3 hours ago

Senior Strategic Account Manager, Enterprise

Atlanta, GA

Full-time

Remote

Senior Level

$92K/yr - $110K/yr

5+ years exp

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Artificial Intelligence (AI)Health Care

Comp. & Benefits

No H1B

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Responsibilities

Serve as the primary liaison for our key accounts, building strong, long-term relationships from the C-suite to the key customer stakeholders and sponsors.

Partner with the Sales team to understand the customer's goals, reasons for partnering with Loyal, and expected outcomes of our partnership.

Deliver a cohesive strategy to reflect our customer's key initiatives and objectives.

Drive customer satisfaction and value realization by establishing a reporting cadence of KPI's.

Collaborate with Loyal's Solutions Analysts to align and deploy products complementing our customer's strategic plan.

Onboard and trains new customers according to their needs and objectives.

Drive retention, renewal, and expansion opportunities for our customers.

Support the development of the product roadmap based on customer feedback and market research to define/support the product goals and strategies.

Build strong opportunity assessments based on customer feedback to ensure the most valuable and usable product features are built.

Serve as a mentor to Strategic Account Manager teammates.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital healthcare experienceStrategic enterprise account managementSaaS experienceKPI measurementCustomer relationship managementC-level presentation skillsMentoring skills

Required

Experience in digital healthcare and/or specifically with hospitals or health systems.

Five years of experience in full-cycle strategic enterprise account management.

Experience working within a software as a service (SaaS) company.

Experience working within a high growth and/or ambiguous environment, with proven experience to be dynamic.

Proven track record of maintaining and growing customer relationships.

Experience presenting to C-level stakeholders.

Bachelor's degree in Business, Healthcare, or related field or equivalent work experience.

Strategic thinker who is willing to go beyond customer expectations to help meet their goals.

Team player who thrives when working collaboratively and cross-functionally with sales, AI, design, engineering, marketing, and other key partners.

Great interpersonal and communication skills with the ability to convey complex technical concepts to non-technical audiences and present them to executive audiences.