Edwards Lifesciences · 8 hours ago
Senior Supervisor, Customer Service, BD Advanced Patient Monitoring Remote
CA
Full-time
Remote
Mid, Senior Level
$78K/yr - $110K/yr
4+ years exp
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Responsibilities
Lead, direct, and evaluate the daily operations of staff; plan, prioritize and delegate tasks to ensure operational efficiencies and compliance with policies as well as relevant regulations and laws (e.g. SOX)
Identify and assess customer service needs (e.g., gathering data, conducting surveys, identifying trends, streamline processes etc.) while maintaining contact with internal and external key stakeholders.
Collaborate with BU’s to provide customer feedback and support customer communication plans for price increases, product launches and other activities that impact customers and customer service.
Lead continuous improvement initiatives with responsibility of all project outcomes within customer service including researching new technologies
Identify trends while performing analysis, and provide insights to stakeholders for process and communication improvement (e.g., automated tracking information, pricing, FCAs, reports)
Research trends and tools and identify gaps in current processes to provide process improvement solutions.
Develop and deliver customer service training for new product launches, pricing changes, customer communication, FCA's.
Qualification
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Required
Bachelor's Degree in-depth technical knowledge and experience in assigned work area, and substantial experience in customer facing environment, with skill levels exceeding the requirements of the Supervisor II
4 years’ experience of previous related experience with full responsibility for all personnel including hire/fire authority and handling of relevant aspects of employee relations
Experience leading and fostering multi-cultural teams with cultural sensitivity
Proven project management expertise
Preferred
Experience working in a medical device industry
Proven expertise in Microsoft Office Suite with working knowledge of Enterprise Resource Planning (ERP) system, preferably JDE
Excellent communication and interpersonal relationship skills; possessing strong collaboration skills in partnering with cross functional stakeholders in order to achieve objectives, as well as mediating differences to achieve consensus
Strong ability to supervise/lead employees
Ability to work effectively in a cross-functional team environment
Ability to manage confidential information with discretion
Excellent customer service skills with ability to negotiate and resolve difficult situations
Excellent problem-solving skills
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Ability to prioritize competing objectives in a fast-paced environment
Benefits
Competitive salaries
Performance-based incentives
A wide variety of benefits programs to address the diverse individual needs of our employees and their families
Company
Edwards Lifesciences
Edwards Lifesciences is a provider of science of heart valves and hemodynamic monitoring.
10001+ employees
H1B Sponsorship
Edwards Lifesciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (36)
2022 (69)
2021 (53)
2020 (32)
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-10-18IPO
Leadership Team
Michael A. Mussallem
Chairman & Chief Executive Officer
Carine Schorochoff
Senior Vice President
Recent News
Company data provided by crunchbase
