dotCMS · 7 hours ago
Senior Support Engineer
Maximize your interview chances
Enterprise SoftwareOpen Source
Growth OpportunitiesNo H1B
Insider Connection @dotCMS
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide remote technical support for dotCMS software products and services, including: interact directly with clients via a support ticketing system; reproducing and isolating customer-reported issues in configuration, implementation and/or dotCMS code; identify technical and creative solutions to client problems; communicate effectively with customers both to gather information about the problem and to deliver solutions and ensure customer satisfaction with the results.
Perform deep investigation of technical issues with the dotCMS product, platform, and code base, and deliver solutions to a wide range of customer issues. Manage support requests for new issues unique to specific environments and use cases, while working to advance front-end, back-end, or full stack development skills.
Resolve technical issues and requests about the product and implementations, including analyzing and debugging stack traces, Javascript, and Apache Velocity code, and submitting bug reports and enhancement requests. Provide feedback to R&D, documentation, and customer success on issues & resolutions.
Contribute to other support-related technical and development projects as requested.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years of server-side web development in a professional environment.
2+ years of customer-facing experience in a technical role.
3+ years developing OR managing Java web applications at scale.
2+ years DB/SQL, with PostgreSQL preferred.
Experience in fast-paced and dynamic environments.
Strong English communication skills and experience working with US-based clients.
Bachelor’s degree or equivalent experience in a technical field.
Proven track record of strong expertise in full-stack web technologies, foundational HTML, CSS, REST-based APIs, and Javascript.
Deep experience in the operations and delivery of websites and applications, understanding the precepts of Site Reliability Engineering (SRE).
Expertise in getting to the root of a problem, analyzing logs, debugging, and resolving issues.
Solid understanding of backend development, including REST, GraphQL, and RESTful web services.
Experience hosting Java/J2EE applications and building/hosting websites.
Experience with public cloud platforms, particularly AWS.
Understanding of web protocols, HTTP, SMTP, DNS, CDNs.
Experience configuring Firewalls, WAF rules, and SSL certificates.
Expertise in Docker, containerization, and static/headless deployments.
Knowledge of modern SSO authentication flows, including OAuth and SAML.
Familiarity with modern JavaScript frameworks like Angular, React, Node.js, or Vue.js.
Understanding of SPA delivery hosting, including static and SSR-based delivery.
Preferred
Experience debugging web applications, including Java, JavaScript, and other web-based applications.
Ability to read and understand log messages and stack traces from various technologies.
Professional use of containerization platforms like Docker, and Kubernetes is a plus.
Experience with application logging and monitoring tools.
The administration of cloud-hosted environments and AWS experience are a plus.
Professional experience with version control systems like GitHub; familiarity with Zenhub is a plus.
Experience deploying applications on Tomcat and Linux platforms.
Understanding of Security principles and technologies, VPNs, VPCs, SSL/TLS, and Zero-trust.
Benefits
401(k) plans in the US or RSP in Canada
Annual company-paid training and development
Home office allowance for equipment
Open PTO policy
Generous number of local company-paid holidays
Comprehensive medical/dental/vision plan with 100% monthly coverage for employees
Up to 16 weeks of paid parental leave
STD and LTD
Company
dotCMS
Content Management System, SaaS, Open Source, Java
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase