Cleo · 2 days ago

Senior Support Engineer I

Remote - USA

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Deliver accurate, detailed solutions to address advanced technical support issues escalated from Cleo’s internal support teams or customers.

Provide in-depth technical solutions for Cleo Cloud software and its various adapters, boosters & connectors.

Analyze logs and all pertinent system data to provide proper diagnosis of technical issues.

Escalate Software bugs or Product Enhancements to internal Engineering/ Product teams.

Provide verbal and written technical solutions to Customers while communicating status to internal/external stakeholders.

Conduct and join customer calls to provide technical details and explanations as needed.

Qualification

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