Healthie · 6 hours ago
Senior Support Representative (EST)
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Electronic Health Record (EHR)Enterprise Software
Diversity & InclusionNo H1B
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Responsibilities
Providing fast and painless customer support via email
Troubleshooting potential bugs
Documenting feature requests
Analyzing customer data
Helping customers get started with the product
Collaborating with the rest of the team to elevate the voice of the customer
Occasionally hopping on the phone to assist customers
Qualification
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Required
5-8 years of experience working in similar customer-facing roles at a software as a service business.
Confidence with queue work and a unique toolkit that allows you to get up-to-speed quickly.
Strong foundational understanding of single sign-on, billing and invoicing, modern browsers (plus developer tools) and mobile operating systems, email deliverability, DNS records, reading log files of any kind.
Excellent writing skills to take complex subjects and break them down using clear and simple language.
Organized and self-directed, thriving in an environment where you can do great work independently.
Ability to figure things out when you don’t know something, ask good questions, and embrace the chance to grow and get better.
Great problem-solver with the ability to process and resolve issues quickly.
Well-versed in the tools of the trade including Help Scout, Stripe, Sendgrid, Mixpanel, Shortcut, and Sumo Logic.
Desire to be part of the support team for a while and excitement to continue to sharpen skills in a customer-facing position.
Fluent English speaker/writer.
U.S. work authorization.
Preferred
Experience working at a healthcare technology company.
Company
Healthie
Healthie offers infrastructure for next gen digital health companies that offer virtual-first care. API-First EHR & Client Engagement.
Funding
Current Stage
Growth StageTotal Funding
$40.92MKey Investors
TCVVelvet Sea VenturesTechstars
2024-10-15Series B· $23M
2022-07-19Series A· $16M
2017-01-23Seed· $1.8M
Recent News
2024-10-20
Labor Capital
2023-09-08
2022-11-23
Company data provided by crunchbase