29 applicants

Company

Oracle · 22 hours ago

Senior Support Solutions Analyst- Telecom Applications

United States

Full-time

Remote

Senior Level

$45K/yr - $126K/yr

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Responsibilities

Manage and resolve Service Requests logged by customers (internal and external) on the CGIU solutions focusing on the Oracle products involved.

Contribute to proactive support activities according to product support strategy and mode.

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

Contributing to Knowledge Management content creation and maintenance

Working with development on product improvement programs as required

Operating within Oracle business processes and procedures

Respond and resolve customer issues within Key Performance Indicator targetsMaintaining product expertise within the team

Maintain an up-to-date and in-depth knowledge of new products released in the market for supported products.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle productsUnix/LinuxJavaWebLogicOracle Certified ProfessionalSQL ServerCloud TechnologiesMicroservices architecturePerformance OptimizationSystem AdministrationJMSJDBCREST APIsEclipseXMLXQueryWebservicesRDBMSTMF frameworksDockerKubernetesPrometheusGrafanaSystem Monitoring

Required

Strong experience in telecommunications billing and orchestration systems

Excellent problem-solving skills

Passion for customer service

Strong proficiency in operating systems (Unix/Linux)

Strong proficiency in databases (Oracle, SQL Server)

Strong proficiency in application servers (WebLogic)

Exceptional analytical and problem-solving skills with the ability to design and implement innovative solutions for complex billing challenges

Excellent communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders

Experience with relational database systems and/or similar technologies

Technical expertise with Java, JMS, JDBC, REST APIs, Eclipse

Good knowledge on Implementation technologies, such as, Java, XML, XQuery, Webservices, WebLogic, RDBMS

Knowledge of telecom industry frameworks TMF (Open APIs and ODA)

Hands-on in OSM installation and good knowledge on troubleshooting the installation and configuration issues

Good working knowledge in UNIX / LINUX environment / Unix Shell Scripts

Awareness of TMF & Oracle RODOD/RSDOD Solution

Knowledgeable in Oracle and SQL Server databases, database maintenance

Experience with SQL for querying, data manipulation, and report generation

Expertise in configuring and managing Oracle WebLogic Server, including deployments, clustering, and performance tuning

Preferred

Familiarity with cloud technologies and microservices architecture

Relevant industry certifications (e.g., Oracle Certified Professional)

Experience with Oracle OSM or integration of other fulfillment products into CRM systems

Experience with cloud service providers like OCI, AWS, Azure, or Google Cloud Platform

Skills in analyzing and improving system performance, identifying bottlenecks, and implementing scalable solutions

Understanding of cloud architecture, microservices, and containerization technologies like Docker and Kubernetes

Ability to use tools like Prometheus/Grafana for system monitoring and alerts

Experience with troubleshooting performance bottlenecks and ensuring system reliability

Proficient in system administration tasks, shell scripting, and performance tuning

Experience with Linux distributions such as Red Hat Enterprise Linux (RHEL)

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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2020 (764)