Be an early applicantLess than 25 applicants

Company

SiriusXM · 5 hours ago

Senior Systems Engineer, Salesforce - Customer Experience

Washington, DC

Full-time

Remote

Senior Level

$104K/yr - $166K/yr

5+ years exp

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Responsibilities

Collaborate with a team of world-class team of Salesforce developers and administrators, as well as cross-functional teams to understand business requirements and translate them into scalable Salesforce Service Cloud solutions

Drive the end-to-end development and maintenance of Salesforce Service Cloud, including configuration, enhancement, and integrations with internal services and APIs

Follow CI/CD best practices and tools to streamline the deployment process

Design and develop solutions that leverage omnichannel contact center tools like AWS Connect for enhanced customer engagement and support

Implement generative AI technologies and chatbot solutions to optimize customer interactions

Utilize your knowledge of the Salesforce ecosystem, including Data Cloud and Marketing Cloud, to enhance our implementation

Stay updated on the latest Salesforce releases, features, and industry trends related to contact center technologies, and recommend innovative solutions to enhance customer service capabilities

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce Service CloudSalesforce configurationSalesforce developmentCI/CD principlesApexJavaScriptVisualforceLightning ComponentsAgile project managementCommunication

Required

Bachelor's degree in Computer Science, Engineering, or related field

5-8+ years of experience in Salesforce platform development and administration, with a focus on Service Cloud implementations

Strong proficiency in Salesforce configuration and customization, including development languages such as Apex and JavaScript, Visualforce, Lightning Components, Omni Studio and other UI frameworks (e.g., Angular, React)

Experience with integrations to internal services and APIs from Salesforce

Advanced troubleshooting capabilities using internal and external tools (e.g, Postman, logging, VStudio)

Strong understanding of CI/CD principles and experience with related tools (e.g., GitHub Actions, Copado)

Experience with agile project management processes and tooling (Atlassian, etc.)

Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

Must have legal right to work in the U.S.

Preferred

Salesforce Certified Platform Developer

Salesforce Certified Administrator

Salesforce Certified Architect

Benefits

Discretionary short-term and long-term incentives

Company

SiriusXM

Glassdoor

3.5

SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices.

Founded in 1990

New York, New York, USA

1,001-5,000 employees