Scientific Games · 8 hours ago
Senior Tech Ops Engineer
USA
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Provides tier 2 support for the ESB, Shared Services, METAL, SciTrak, GemIntelligence, and GemRetailer lottery servers and services. Supports other platforms as required.
Support new customer implementations as well as support and maintain existing customer solutions.
Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
Ensure system capacity is being monitored and considered in planning.
Identify and address system security concerns
Ensure Incidents assigned to the team are being managed within agreed SLAs
Define, refine, and track Service Level Objectives
Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles
Train Tech Ops Engineers, site management, and QA as needed
Participate in a 24x7x365 on-call rotation
Qualification
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Required
5+ years of experience working in system administration role in a high demand, highly available environment
SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
SME level knowledge of Active Directory and domain administration
Solid Knowledge of Ubuntu Linux Server
Solid understanding of SQL Server database engine (2016+) including configuration, data analysis, and replications including AOAG
Basic understanding of network principals (TCP/UDP ports, network separation, network virtualization)
Strong technical problem-solving skills and working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
Proven communication, presentation, and documentation skills
Strong interpersonal and problem-solving skills required
Time management and prioritization skills/able to work under pressure and multi-task.
Ability to work in a high-pressure, deadline-driven environment.
Bachelor’s degree in computer sciences with 7+ years’ experience with Windows Server.
Preferred
Experience with Zabbix
Some experience with Docker and Containerization tech.
Experience with Outsystems
Understanding public DNS maintenance
Experience with WAF creation and maintenance tools such as Imperva and Cloudfare.
Master’s degree with 5+ years’ experience
Company
Scientific Games
Scientific Games is now home to all Lottery products and services. Light & Wonder is now home to Gaming and iGaming.
10001+ employees
H1B Sponsorship
Scientific Games has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (11)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2004-10-05Acquired
Leadership Team
Bryan Harms
Chief Financial Officer- Americas
Toni Sullivan
Senior Vice President - CFO Gaming
Company data provided by crunchbase
