Rippling · 1 day ago

Senior Technical Account Manager (MM, Direct)

United States

Full-time

Remote

Mid, Senior Level

$81K/yr - $130K/yr

3+ years exp

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Responsibilities

Build long-lasting relationships by owning a book of business of our customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience

Offering white glove guidance through key customer milestones such as open enrollment, end of year payroll filing, and company wide re-orgs

Increase adoption by driving customer adoption of key features, new product releases, and best practices

Triage critical customer issues to resolution

Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations

Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows

Master the Rippling product suite, and the nuances of our offerings

Work cross functionally with internal Rippling partners in support, product, and engineering

Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceCustomer-facing roleHRIS experiencePEO experienceCustomer relationship buildingTraining skillsCollaboration with product teamsPayroll experienceHealth insurance experienceIT experience