Amagi Corporation · 4 hours ago

Senior Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Manage technical portfolio of various clients (Broadcast, Digital (OTT), Linear)

Drive positive relationships with clients at various levels

Ensure client's support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements

Ensure all bugs or feature requests are tracked and progressed in a timely manner correctly managing client expectations

Build strong relationships cross-functionally with Product, Engineering, Client Solutions

Manage all technical projects carried out with clients from inception to completion

Prepare and perform training of clients and colleagues after key deployments and implementations

Build and document knowledge about client's business

Identify any training/knowledge needs for clients and colleagues

Be responsible for undertaking project work across the team as required - participation in reference groups, training and testing on new functionality

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer ManagementBroadcast knowledgeDigital knowledgeLinear knowledgeCloud architectureMicroservices architectureManaging complex solutionsElectrical EngineeringComputer ScienceSSAI knowledgeAccount Management experienceSaaS understandingPaaS understandingTeam environment experience