Expel · 1 day ago

Senior Technical Account Manager

United States

Full-time

Remote

Senior Level

$135K/yr - $195K/yr

Maximize your interview chances

Cloud SecurityCyber Security

Growth Opportunities

No H1B

Insider Connection @Expel

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Ensure customers understand how indispensable we really are to their security program

Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals

Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative

Take into account the different levels of technical understanding within a customer and market dynamics across and adjust appropriately so your stories land

Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships

Be operationally diligent as we consistently meet every expectation we set, on time

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Security ArchitectGRC ConsultantIncident ResponsePenetration TestingSecurity OperationsSecurity TechnologiesNIST CSFFAIRCSA CCM

Required

Years of consultative experience working with organizations to bolster their security programs as a security architect, field CISO, or GRC consultant.

Experience leading sophisticated IR, red team, or pen testing engagements.

Understanding of the business side of security.

Extensive background in security technology and a deep understanding of security operations.

Ability to listen patiently and ask insightful questions to help understand customer needs.

Ability to contextualize the value delivered into a cogent narrative for customers.

Advocacy as the voice of the customer internally with examples, data, and patterns.

Operational diligence to consistently meet every expectation set, on time.

A consultative approach honed for years that starts with active listening.

An unyielding desire to delight customers and inspire change.

Knowledge of security technologies (endpoint, cloud, network, SIEM) and their use in disrupting attackers and enabling defenders.

A deep understanding of the challenges affecting security programs today and experience guiding customers through those challenges.

Hands-on security experience as a consultant/advisor, analyst, or sysadmin.