Redox · 2 days ago
Senior Technical Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$110K/yr - $140K/yr
5+ years exp
Maximize your interview chancesData IntegrationElectronic Health Record (EHR)
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Responsibilities
Partner with enterprise and scaling customers with a focus on payors and healthcare organizations to execute on all post-sale functions
Act as a trusted collaborator with the customer to deliver ideal integration outcomes
Collaborate internally to manage customer success plans and escalations
Maintain internal documentation relating to customers and processes
Create collateral for customer to use at scale
Keep up to date with product enhancements
Monitor industry trends and how they impact our customers
Qualification
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Required
3+ years of working with Payor and Healthcare organizations
5+ years of deep EHR integration and workflow knowledge
Functional understanding of data formats like HL7v2, XML, X12, APIs
Understanding of various healthcare workflows and payor data models
Demonstrated experience with expanding customers and building franchises
Ability to proactively identify new solutions, scopes, and processes for customers
Interest in working with ambiguous and changing responsibilities and initiatives
Preferred
Proficiency in GSuite, Jira/Confluence, Salesforce and Catalyst preferred
Benefits
100% remote first culture (must be based in the US)
Unlimited Flexible Time Off
15+ Observed Holidays
Rest & R^Charge days (guaranteed a 3-day weekend each month)
R^Charge (6 weeks paid sabbatical + stipend)
401k match 50% for up to 8% on Day 1
Medical/Dental/Vision Benefits on Day 1
HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
Paid Parental Leave (16 weeks)
Productivity Stipend & Wellness Fund
Redox Issued MacBook
Virtual and/or in-person Team & Company Events
Stock Options
Employee Referral Bonus Program
Company
Redox
Redox is an EHR integration and healthcare platform that accelerates the development and distribution of healthcare software solutions.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$95MKey Investors
Adams Street PartnersBattery VenturesRRE Ventures
2021-02-24Series D· $45M
2019-04-17Series C· $33M
2018-08-30Debt Financing· $3M
Leadership Team
Luke Bonney
Co-founder and CEO
Trip Hofer
Chief Executive Officer
Recent News
2024-05-27
Australian Financial Review
2024-02-08
Company data provided by crunchbase
