129 applicants

Company

Original Job Post

ReversingLabs · 2 days ago

Senior Technical Account Manager

United States

Full-time

Remote

Senior Level

6+ years exp

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AnalyticsCyber Security

Growth Opportunities

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Responsibilities

Act as the trusted technical advisor of ReversingLabs technology for large and complex customer deployments

Work with customers to proactively identify and resolve potential issues that impact customer satisfaction or limit security value

Lead customer meetings on a recurring basis; with customer travel on a quarterly basis (up to 25% but often fully remote)

Function as the single point-of-contact for technical customer needs, providing insight and training with the customer on product delivery, interfaces, and best practices

Communicate relevant recommendations to both internal & external customers to ensure compliance and performance requirements are met

Collaborate with ReversingLabs resources and customer during escalations

Leverage data analysis to provide customer environment insight and use data to build a compelling account plan and strategy

Build and foster a broad network across the customer base and ReversingLabs

Ability to deploy ReversingLabs technology in relatively complex environments

Other duties as assigned

Qualification

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Technical Account ManagementCybersecurity IndustryMalware AnalysisThreat HuntingThreat IntelligenceSoftware Composition AnalysisApplication Security PlatformsData AnalysisAccount StrategiesCustomer Deployments ManagementLarge AccountsIndustry Related ExperienceProblem Solving CommunicationBuilding RelationshipsInfluencing Cross Functionally

Required

Extensive experience in a technical account management or similar role, within the cybersecurity industry

Comprehensive technical expertise in malware analysis, threat hunting, threat intelligence or software composition analysis and application security platforms

Proven ability to manage large and complex customer deployments

Strong analytical skills and the ability to leverage data to build account strategies

Build key relationships and effective networks

Ability to influence cross functionally and in a matrix environment

Strong communication skills (written, verbal and listening)

Complex problem solving

Bachelor's Degree or equivalent work experience

6-8 years relevant experience (customer facing, large accounts, industry related)