87 applicants

Company

Salesforce · 3 days ago

Senior Technical Account Manager

Oregon - Remote

Full-time

Remote

Mid, Senior Level

2+ years exp

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Artificial Intelligence (AI)Cloud Computing

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Develop and maintain relationships with key customer business and IT partners to understand customers' top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact for customers to internal partners.

Help assigned customers achieve their business goals and drive outcomes on the Salesforce platform by: coordinating the completion of the Signature Success catalog of services as required for assigned customers; providing timely, proactive Salesforce feature guidance based on the areas of interest for assigned customers; acting as an advisor to customers for the adoption of existing and new features of Salesforce’s annual release schedules and identifying potential challenges and risks to assigned customers' implementation; reinforcing to customers the value in implementing the technical recommendations for improvements based on Proactive Monitoring guidance.

Communicate the value of Signature Success.

Be accountable for ensuring all customer stakeholders understand the value of Signature Success and continue to renew Signature Success.

Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts.

Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination.

Following infrastructure incidents that impact customers, track the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

J2SEServletsJSPStrutsSpringsWeb-ServicesSwiftHTML5CSSJavaScriptJQueryXMLJSONAjaxPL/SQL

Required

Master’s degree, or foreign equivalent, in Computer Science, Engineering, or closely related quantitative discipline

two (2) years of experience in job offered or in any occupation in a related field

A related technical degree required (Computer Science, Engineering)

(1) J2SE

(2) Servlets

(3) JSP

(4) Struts

(5) Springs

(6) Web-Services

(7) Swift

(8) HTML5

(9) CSS

(10) JavaScript

(11) jQuery

(12) XML

(13) JSON

(14) Ajax

(15) PL/SQL

Company

Salesforce

Glassdoor

4.1

Salesforce is a cloud-based software company that provides customer relationship management software and applications.

Founded in 1999

San Francisco, California, USA

10,001+ employees

https://www.salesforce.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1485)

2022 (1712)