Be an early applicantLess than 25 applicants

Company

Oracle · 21 hours ago

Senior Technical Data Load and Talent Management Support Engineer

United States

Full-time

Remote

Mid, Senior Level

$21.59/hr - $60.63/hr

4+ years exp

Maximize your interview chances

Data GovernanceData Management

H1B Sponsor Likely

Insider Connection @Oracle

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Troubleshoot and resolve highly complex techno-functional problems

Provide excellence in customer service support

Track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases

Assist with mapping and transforming data between different formats

Understanding of various HCM modules like Core HR, Payroll, Benefits, Absence Management, Time and Labor and Talent Management for issue resolution

Troubleshooting issues related to HCM Cloud web services

Experience with data transformation and ETL (Extract, Transform, Load) tools for support

Advanced skills in Excel for data manipulation and troubleshooting

Understanding of HCM Cloud security setup, including roles and privileges

Ability to debug and resolve data discrepancies and errors effectively

Strong analytical skills for troubleshooting data load and system issues

Ability to troubleshoot Network issues

Strong communication skills for interacting with customers and resolving their issues

Experience working in a support organization or in a customer service type role

Capability to work on multiple issues at a time

Demonstrates the ability to multitask efficiently

Organization and prioritization of daily work and actions

Reading XML output

HCM reports and Analytics

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Oracle HCM Cloud ModulesSQLData LoaderWeb ServicesAPIsPL/SQLData Management ToolsXMLJSONExcelCustomer Service SkillsDebuggingData MappingSecurityRole ManagementHCM reportsJavaJ2EEOracle ADFSOANetwork troubleshootingTicketing system experience

Required

Understanding of various HCM modules like Core HR, Payroll, Benefits, Absence Management, Time and Labor and Talent Management for issue resolution.

General knowledge of an employees annual performance ratings, Goals, Check ins, and overall Talent Review

Proficiency in SQL for querying databases.

Basic understanding of PL/SQL for troubleshooting stored procedures and functions.

Strong knowledge with data import and export in HCM Cloud.

Familiarity with Flat file formats and structures for troubleshooting.

Experience with data transformation and ETL (Extract, Transform, Load) tools for support.

Basic knowledge of Oracle Integration Cloud (OIC) for troubleshooting integration issues.

Proficiency in XML and JSON for data interchange and issue resolution.

Ability to read and interpret XML and JSON structures.

Understanding of REST and SOAP web services for integration support.

Skills in troubleshooting issues related to HCM Cloud web services.

Hands on experience using REST Client (POSTMAN etc.)

Advanced skills in Excel for data manipulation and troubleshooting.

Understanding of CSV file handling for data import/export support.

Ability to assist with mapping and transforming data between different formats.

Knowledge of HCM Cloud security setup, including roles and privileges.

Understanding of data access controls and policies for support.

Strong analytical skills for troubleshooting data load and system issues.

Ability to debug and resolve data discrepancies and errors effectively.

Ability to troubleshoot Network issues.

Strong communication skills for interacting with customers and resolving their issues.

Has experience working in a support organization or in a customer service type role

Capability to work on multiple issues at a time and demonstrates the ability to multitask efficiently.

Organization and prioritization or daily work and actions.

Proficiency in SQL for querying databases.

Basic understanding of PL/SQL for troubleshooting stored procedures and functions.

Reading XML output

HCM reports and Analytics

Excellent analytical and problem-solving skills.

HCM product suite experience, which may include HCM implementation or technical HCM Support experience.

Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software

Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services

Understanding of structured SQL statements and how those are executed in the RDBMS (sql/Plsql)

Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.

Experience in filtering and updating complex technical knowledge for use in problem resolution

Four or more years relevant working experience (3 years’ experience working with HCM Cloud products)

Must have ability to lead customer meetings.

Must have ability to lead peer-level discussions for customer issues.

7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience in Oracle HCM / Oracle Cloud HCM modules including experience with Oracle Data Load.

Preferred

B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered.

Experience with a ticketing system. Preferred - My Oracle Support, JIRA

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

Oracle has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)