Shipium · 5 hours ago
Senior Technical Implementation Consultant
United States
Full-time
Remote
Mid, Senior Level
4+ years exp
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Responsibilities
Project Management: Own end-to-end customer implementation, ensuring projects are delivered on time and exceed expectations.
Customer Engagement: Conduct kick-off calls, technical deep dives, weekly status meetings, training sessions, and post-implementation hyper-care to guarantee customer success.
Technical Leadership: Configure our platform for customer needs, oversee API integrations, and advise on technical best practices.
Collaboration: Partner with cross-functional teams (Engineering, Product, and Customer Success) to ensure a seamless hand-off and resolution of any issues.
Process Development: Define and document tailored implementation processes, maintaining clear communication with all stakeholders.
Mentorship: Support junior team members by sharing knowledge, offering guidance, and participating in team development.
Qualification
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Required
Bachelor’s degree or 4+ years of experience in SaaS, software delivery, or supply chain/logistics technology implementation.
Proven success in technical implementations and project management.
Experience with API integrations and familiarity with systems like Postman, WMS, OMS, TMS, or multi-carrier shipping platforms.
Proficient in tools such as JIRA, Confluence, and project management systems.
Strong problem-solving skills and the ability to break down complex challenges into actionable steps.
Excellent communication skills, both written and verbal, with a professional, tactful approach.
Strong teamwork and collaboration, with the ability to balance individual and group responsibilities.
Adaptability to manage competing priorities and thrive in a dynamic environment.
Demonstrated technical expertise with the ability to train others.
Benefits
Full medical, dental & vision coverage (with 50% coverage for dependents)
Optional life insurance and long-term disability coverage
A 401(k) retirement plan
Fully remote work-from-home options in 25 states
8 paid weeks of parental leave
12 paid holidays annually
Self-managed vacation time
Sick & safety leave
Volunteer time off
Company
Shipium
Shipium is the Premier Shipping Platform for retail and ecommerce. We make fast shipping the cornerstone of a great shopping experience.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$37.5MKey Investors
Insight PartnersTrilogy Equity PartnersPSL Ventures
2022-04-13Series A· $27.5M
2021-06-09Seed· $8M
2019-12-05Seed· $2M
Leadership Team
Mike Edwards
VP of Partnerships
Recent News
Enterprise Times
2024-05-05
Company data provided by crunchbase
