77 applicants

Company

LivePerson · 3 hours ago

Senior Technical Program Manager

United States (Remote)

Full-time

Remote

Senior Level

$120K/yr - $150K/yr

6+ years exp

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H1B Sponsor Likely

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Responsibilities

Act as the primary point of contact for customers and customer success teams, understanding their needs, challenges, and objectives to ensure alignment with product capabilities.

Work closely with product management and development teams to ensure customer requirements are clearly understood and integrated into the product roadmap.

Facilitate cross-functional collaboration between sales, success, product, and engineering teams to ensure a cohesive approach to product delivery and customer satisfaction.

Provide technical insights and guidance to customers, helping them understand product functionalities and how they can be leveraged to meet their needs.

Address customer challenges by identifying root causes and working with internal teams to develop and implement effective solutions.

Understand the commercial implications of product decisions, balancing customer needs with business objectives to drive profitable outcomes.

Manage and prioritize tasks and projects based on customer impact, business goals, and available resources, ensuring timely delivery of product enhancements and solutions.

Ensure clear and consistent communication with all stakeholders, both internally and externally, to keep everyone informed of project status, challenges, and solutions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer FocusJIRASNOWProduct Roadmap Tools

Required

Strong understanding of the product’s technical aspects, with the ability to translate customer needs into technical requirements.

Ability to understand and balance the commercial aspects of product decisions, ensuring profitable outcomes for the business.

Excellent verbal and written communication skills, with the ability to convey complex information clearly to both technical and non-technical audiences.

Proven ability to work effectively in a cross-functional team environment, fostering collaboration and driving collective success.

Strong analytical and problem-solving skills, with the ability to quickly identify issues and develop effective solutions.

Ability to manage multiple tasks and projects simultaneously, prioritizing based on impact and urgency.

Deep commitment to understanding and meeting customer needs, with a proactive approach to ensuring customer satisfaction.

Preferred

Bachelor’s degree in a relevant field (e.g., Engineering, Business, Computer Science).

6+ years of experience in a customer-facing role, preferably in product management, customer success, or technical account management.

Experience in the [industry] sector is highly desirable.

Familiarity with JIRA, SNOW, product roadmap tools or software relevant.

Benefits

Medical, dental, and vision insurance and wellbeing resources and programs

Public holidays and discretionary PTO package for flexible days off with manager approval

401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

Parental leave, maternity support, fertility services

Tuition reimbursement and access to internal professional development resources

24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Company

LivePerson

Glassdoor

2.9

LivePerson provides real-time intelligent customer engagement solutions that help companies enhance the relationship with their customers.

Founded in 1995

New York, New York, USA

1,001-5,000 employees

http://www.liveperson.com

H1B Sponsorship

LivePerson has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (24)

2022 (61)

2021 (68)

2020 (20)