Apexon · 2 days ago

Senior Technical Program Manager

Oakland, CA

Full-time

Hybrid

Senior Level

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IT Services and IT Consulting

Actively Hiring

Hiring Manager

Muthu Kumar ..... ( S.K )

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Responsibilities

Define and establish a technology roadmap achieved symmetrically through Product defined vision

Work closely with various stakeholders including General Managers, engineering leads, analytics, appsec, and product managers, to guide our solution from conception to launch and iterative post-launch optimization.

Deliver results by launching and iteratively optimizing products that improve our member experience in ways that lead to repeatable, scalable and measurable gains

Optimize agent quality, efficiency & performance through the analysis, implementation, and management of Agent Enablement and Workforce Engagement Solutions

Responsible for reviewing and approving major aspects of application/features architecture ensuring compatibility, reusability, and scalability with existing components such as: user interfaces, micro services, authentication back-end integration

Develop product health metrics and KPIs, which you will largely define

Qualification

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Technical Product/Program ManagementTechnology Roadmaps DefinitionStakeholder ManagementProduct Launch OptimizationProduct Quality OptimizationArchitecture ReviewProduct Metrics DevelopmentMember engagementAgent enablementWorkforce engagement solutionsRevenue generationUser interfacesMicroservicesAuthentication back-end integrationTeamworkGlobal collaboration