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Company

HashiCorp · 6 hours ago

Senior Technical Program Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$183K/yr - $215K/yr

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Responsibilities

Drive the end-to-end execution of complex, large-scale programs that support the continued standardization of product and software development processes, empowering teams to learn and adopt new ways of working to meet business needs.

Develop comprehensive program plans that clearly articulate the business value, goals and objectives, milestones, dependencies, enablement strategies, and success metrics.

Design process frameworks and solutions, illustrating how they work through written documentation and visuals.

Conduct discovery on existing processes and tooling, identifying pain points and opportunities to improve.

Facilitate workshops to foster stakeholder alignment and ensure solutions are developed collaboratively.

Drive decision-making and approvals of program scope, objectives, and deliverables across multiple stakeholder groups within R&D and the organization in Marketing, Sales, Support, Security, and IT.

Facilitate the rollout and training of teams on new processes & tools, while also creating learning materials (training guides, videos) and knowledge management hubs.

Monitor and report on program progress and performance, proactively identifying and mitigating risks and issues.

Maintain centralized documentation and reporting for programs, ensuring teams have consistent access to up-to-date information.

Track and manage program deliverables, dependencies, and timelines, ensuring all administrative details are handled efficiently.

Support ongoing adoption of processes and tools by addressing team questions, troubleshooting challenges, and iterating on materials based on user feedback.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Process designSystems thinkingChange managementJIRAConfluenceProduct Development Life CycleSoftware Development Life CycleJIRA Product DiscoveryMigration experienceProgram management certificationCompliance frameworksOperational success metricsExperience in distributed teamsMentoring skills

Required

Proven experience as a process designer, systems-thinker and change agent, leading large-scale process change programs across multiple teams and functions

A solid understanding and application of Product Development Life Cycle and Software Development Life Cycle standards and best practices

Advanced JIRA, Confluence, and JIRA Product Discovery skills and experience developing standardized frameworks to support consistent usage of these tools across organizations

Strong analytical skills, a second-order thinker who can evaluate alternatives, and make decisions based on quantitative and qualitative data

Advanced presentation skills, the ability to create persuasive and compelling narratives and lead discussions

Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and levels

Strong bias for action and an intrinsic ability to deal with ambiguity in a fast-paced environment

Experience working in a globally distributed team, with an understanding of cultural and timezone considerations.

Preferred

Experience with large-scale migrations or integrations of product and engineering tools, such as transitioning from one project management system to another (e.g., Asana to Jira).

Certification in program management methodologies, such as PMP, PgMP, or Lean Six Sigma, to bring additional structure to complex programs.

Familiarity with enterprise-level compliance frameworks (e.g., SOC 2, ISO 27001) and how they intersect with R&D processes.

Expertise in developing and analyzing operational success metrics, with a track record of presenting actionable insights to senior leadership.

Demonstrated ability to mentor junior TPMs or operational staff, fostering a culture of growth and continuous learning.