BIOTRONIK · 1 day ago
Senior Technical Services Engineer
Lake Oswego, OR
Contract
Remote
Senior Level
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Responsibilities
Efficiently and effectively answer written and oral technical inquiries regarding implantation, programming, device compatibility or any other topic related to BIOTRONIK spinal cord stimulators and accessories.
Troubleshoot and resolve clinical questions through direct consultation and/or interpretation of patient monitoring data and other factors.
Generate technical and training documentation from product specifications and other inputs from product development team.
Create internal reference documentation including establishing troubleshooting workflows for the team to follow.
Interact with existing software tools & drive improvements to tools for more efficient troubleshooting (e.g. reports, dashboards)
Log user feedback and report on product issues as input to product improvement triaging
Document complaints for FDA reporting requirements
Develop a high-level understanding of the neuromodulation industry to become a technical expert within the company
Assist with root cause analysis of new issues
Assist R&D, product management, and training by piloting new releases prior to field launch
Develop and deliver technical presentations to internal and external customers
Qualification
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Required
Degree in engineering, computer science, or other technical field with equivalent experience
Experience handling high-pressure situations and de-escalations with positive outcomes in a customer service role
Experience in the healthcare field; medical device, active implantable devices, and particularly neurostimulators and pain management are a plus
Clear verbal communicator with excellent interpersonal skills
Technical writing skills
Adaptable and problem-solving oriented
Initiative and drive to propose change and develop efficient processes & infrastructure related to technical troubleshooting
Ability to work in a very collaborative environment with teammates and with colleagues at all levels of the Company
Comfortable spending the majority of each day on the computer/phone working with a variety of professionals and multi-tasking
High level of accountability and exceptional time management skills to ensure support requirements are met
High degree of proficiency with computers
Preferred
Prior knowledge of active implantable devices, particularly spinal cord stimulators
Field experience in medical device clinical support
Ability to create scripts or other automation for data processing to improve troubleshooting workflows.
Company
BIOTRONIK
Biotronik is a privately held multinational biomedical technology company headquartered in Berlin, Germany.
Founded in 1999
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
John Barnickel
Vice President of Pacific Area
David Hayes
Chief Medical Officer
Recent News
Medical Product Outsourcing
2024-05-24
2024-05-21
2024-05-21
Company data provided by crunchbase
