Urbint · 3 days ago

Senior Technical Specialist

New York, NY

Full-time

Remote

Mid, Senior Level

$85K/yr - $100K/yr

3+ years exp

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Artificial Intelligence (AI)Construction

Comp. & Benefits

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Responsibilities

Leading the diagnosis, troubleshooting, and resolution of advanced application issues, providing technical expertise and guidance to junior team members.

Collaborating with business units to gather and analyze requirements for new features and system enhancements, translating these into actionable technical specifications.

Developing and implementing robust monitoring and performance tuning strategies to ensure optimal system availability and efficiency.

Designing and conducting comprehensive training sessions and workshops for end-users and stakeholders to promote best practices and effective use of business applications.

Creating, updating, and refining technical documentation, policies, and procedures to support ongoing system operations and knowledge transfer.

Acting as the customer's “Voice”.

Proactively identifying opportunities for system optimization and process improvements to drive operational excellence and support business goals.

Managing and maintaining relationships with external vendors and service providers to ensure quality support and timely resolution of issues.

Leading efforts in evaluating and integrating new technologies and tools that align with the organization's strategic objectives and future growth.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application SupportBusiness Systems AnalysisSoftware DevelopmentTroubleshooting MethodologiesRoot Cause AnalysisDatabase ManagementSQLData AnalysisReporting ToolsCustomer Service SkillsTechnical Documentation

Required

3-5 years of experience in application support, business systems analysis, or software development, with a focus on complex, enterprise-level applications.

Proven track record of managing and resolving high-priority incidents and complex technical challenges.

Strong expertise in software systems, troubleshooting methodologies, and root cause analysis.

Excellent problem-solving skills and a strategic mindset, with the ability to anticipate potential issues and proactively address them.

Exceptional communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders.

Proficiency in database management and SQL; experience with data analysis and reporting tools is a Plus.

Proven leadership abilities, with experience mentoring and developing junior team members.

A commitment to continuous learning and professional development, with a passion for leveraging technology to drive business success.

Strong customer service skills and ability to handle multiple tasks and prioritize effectively.

Ability to develop strong product/technology/industry knowledge.

This role requires business travel for in-person meetings. 20-20%