insightsoftware · 6 hours ago

Senior Technical Support Engineer (Longview)

Raleigh, NC

Full-time

Remote

Mid Level

3+ years exp

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AccountingAnalytics

No H1B

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Responsibilities

Provide technical solutions and guidance throughout the support cycle for both the external and internal teams and customers

Analyze and explain data and process flow within a CPM and Tax Provision software

Troubleshoot and resolve data and basic technical related issues

Devise client workarounds/temporary solutions as necessary

Provide information to customers regarding product operation, maintenance and repair by answering questions and requests

Lead conference calls with customers to better understand issues and business cases at hand

Transfer Longview knowledge to the customer as required

Provide structured information, as well as logs from troubleshooting to engineering teams

Assist in the identification and definition of new product opportunities and enhancements

Rotational on call for afterhours critical issues

Other tasks as assigned

Qualification

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Longview Tax productCorporate accounting experienceCustomer service experienceProblem analysis skillsResearch abilityDecision-making abilityProject management skills

Required

A minimum of 2 years' experience and demonstrated ability in customer service role

Experience with the Longview Tax product is essential

3+ years in corporate accounting and/or tax related areas for large corporate entities

Excellent verbal and written communication skills, ability to proofread and edit documents

Consistently follow department policies and procedures when working independently and with cross-functional teams

Strong attention to detail with the ability to retain knowledge of operating systems, procedures, products, compliance and customer information while managing multiple tasks and maintaining high accuracy standards

Strong problem analysis, problem solving, and decision-making ability under pressure

Excellent research ability to offer solutions while adhering to policy guidelines

Display strong ability to manage projects and assume quality control

Ability to handle multiple tasks simultaneously

Able to work well under pressure and time constraints