TMS, LLC ยท 3 days ago
Senior Technical Support Engineer - SONiC Specialist
United States
Contract
Remote
Senior Level, Lead/Staff
10+ years exp
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Responsibilities
Provide expert-level triage and escalation support to frontline TAC engineers.
Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Cisco Nexus, and Cisco IOS-XR.
Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging Cisco engineering teams when needed.
Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
Act as a subject matter expert on SONiC and related network architectures and protocols.
Develop and deliver advanced technical training for TAC engineers.
Collaborate with engineering and product teams to resolve intricate technical issues.
Qualification
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Required
Minimum 3 Years of experience in Sonic.
BS in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field (MS preferred).
Minimum of 3-5 years of working knowledge with SONiC in production environments.
Minimum of 10 years working in the computer networking field.
Proven ability to act as a Level 3 support engineer.
Strong troubleshooting skills across distributed networks and various Network Operating Systems.
Expert knowledge of SONiC (Software for Open Networking in the Cloud).
Extensive experience in network architectures and protocols used in enterprise data centers, large web-scale content providers, and cloud hosting networks.
Understanding of AI infrastructure networks, including RDMA, and SW infrastructure components such as SAI, BSP, and SDK.
Provide expert-level triage and escalation support to frontline TAC engineers.
Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Cisco Nexus, and Cisco IOS-XR.
Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging Cisco engineering teams when needed.
Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
Act as a subject matter expert on SONiC and related network architectures and protocols.
Develop and deliver advanced technical training for TAC engineers.
Collaborate with engineering and product teams to resolve intricate technical issues.
Extensive knowledge of common networking protocols such as BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.
Experience with AI-specific protocols, including RDMA.
Proficiency in protocols and technologies used in enterprise data centers and cloud environments.
Proficiency in Linux and containerization technologies, specifically Docker.
Preferred
In-depth knowledge of AI infrastructure networks and related protocols, including RDMA.
Expertise in SW infrastructure components such as SAI, BSP, and SDK.
Prior experience in large web-scale content providers or cloud hosting networks.
Excellent communication and interpersonal skills.
Benefits
Access to continuous learning and development opportunities
Competitive salary and comprehensive benefits package
Company
TMS, LLC
"TMS, LLC., otherwise known as Technology Management Solutions, is a renowned IT company that excels in digital product engineering and development.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Shailesh ..
Managing Partner
Company data provided by crunchbase
