NXLog · 5 hours ago
Senior Technical Support Engineer
United States
Full-time
Remote
Senior Level
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Responsibilities
Handling support requests logged through our support service desk.
Interacting with the developers when escalation is needed.
Ensuring that the customer is kept up to date on the status of the inquiry.
Creating knowledge base articles based on customer issues.
Enhancing our documentation based on customers’ feedback.
Qualification
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Required
Experience with log management tools and SIEM products (QRadar, ArcSight, Splunk, Snare, syslogd, Logstash, Kafka, Scribe, ELK, Graylog, etc).
Working knowledge of SSL/TLS, X509 certificates, and PKI.
Good knowledge of protocols, including networking (e.g. TCP, UDP) and application layer (e.g. DNS, DHCP) protocols.
Excellent debugging and troubleshooting skills with relevant tooling knowledge.
Passion to work with Linux systems while also feeling at home on Windows.
US location or willing to work in the US time zone.
Fluent English.
Preferred
Knowledge of scripting languages: Shell, Perl, Python, Powershell.
Experience with MacOS, BSD, Solaris, AIX systems.
Experience in information security and optionally having a CISA, CISSP, or similar certification.
BS degree in Information Technology, Computer Science, or relevant field.
Benefits
PTO & other rewards
Company
NXLog
Advanced log collection technology
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Botond Botyanszki
Founder and Managing Partner
Company data provided by crunchbase
