68 applicants

Company

Red Hat · 3 hours ago

Senior Technical Support Engineer

Remote US CO

Full-time

Remote

Mid, Senior Level

$81K/yr - $129K/yr

3+ years exp

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Responsibilities

Provide technical support to Red Hat's enterprise customers, mainly for Americas markets, for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform, via web portal, phone, and chat

Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

Maintain a commitment to providing a premium experience for Red Hat's customers

Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction

Contribute to the global Red Hat knowledge database while working on customer issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

OpenShift Container PlatformTechnical SupportDockerKubernetesContainersOpen vSwitchContinuous Integration (CI)LinuxDegree in Technical FieldJenkinsRed Hat Enterprise LinuxDNS/RSyslogNetworking concepts (TCP/IP)

Required

Bachelor’s or higher degree in a technical field, preferably in engineering or computer science

Excellent written and verbal communication skills in English

3+ years of experience working as a support or developer for a Platform-as-a-Service (PaaS) provider

Experience with Docker, Kubernetes, Containers and Open vSwitch

Experience with developer workflows, continuous integration (CI) like Jenkins and continuous deployments paradigms

Excellent troubleshooting skills; passion for problem-solving; passionate about open source technology

Ability to communicate clearly and concisely to customers with various levels of technical experience

Preferred

Experience with Linux operating system installation, configuration, upgrade, and maintenance is a plus

Knowledge of Red Hat Enterprise Linux internals like DNS/RSyslog, Networking concepts (TCP/IP) is an advantage

Benefits

Comprehensive medical, dental, and vision coverage

Flexible Spending Account - healthcare and dependent care

Health Savings Account - high deductible medical plan

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new parents

Leave benefits including disability, paid family medical leave, and paid military leave

Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Company

Red Hat

Glassdoor

4.1

Red Hat is a software company that offers enterprise open source software solutions. It is a sub-organization of IBM.

Founded in 1993

Raleigh, North Carolina, USA

10,001+ employees

http://www.redhat.com

H1B Sponsorship

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2020 (113)