Signifyd · 1 day ago
Senior Technical Support Specialist
United States (Remote)
Full-time
Remote
Mid, Senior Level
$70K/yr - $85K/yr
7+ years exp
Maximize your interview chancesCyber SecurityE-Commerce
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Responsibilities
Via structured analysis and while communicating in multiple modalities, help customers troubleshoot issues that they encounter while using Signifyd’s platform and provide actionable recommendations to resolve problems
Serve as the technical point of contact during events that disrupt Signifyd’s services, ensuring alignment between client needs and product capabilities and lead technical diligence on solution integration, APIs, and eCommerce workflows
Clearly and efficiently escalate unresolved customer issues to the appropriate cross-functional teams (especially with engineering and product teams to escalate and resolve technical issues)
Analyze and interpret large datasets to identify anomalous patterns and trends, leveraging tools like DataDog, Loggly, Jaeger, Python, SQL, and Pandas, and internal datasets via BI visualization (e.g., Looker)
Document and train cross-functional teams on expected and novel technical interactions and ideal solution states for known and experienced events that disrupt Signifyd’s services
Qualification
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Required
7+ years of experience in customer-facing technical support environments, preferably in ecommerce, antifraud or payments-related domains
Extensive experience with querying and scripting tools (Python, SQL) and monitoring platforms (DataDog, Loggly)
Participate in a rotational on-call schedule, covering evenings (6 PM – 6 AM PT) on weekdays and one weekend day every other week
Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders
Strong independent work ethic and an ability to troubleshoot complex technical issues and suggest preferred and innovative solutions
Creative, resourceful, detail-oriented, and highly organized
Passion for customer service
Passion for new technology
Ability to work EST working hours
Benefits
Discretionary Time Off Policy (Unlimited!)
401K Match
Stock Options
Annual Performance Bonus or Commissions
Paid Parental Leave (12 weeks)
On-Demand Therapy for all employees & their dependents
Dedicated learning budget through Learnerbly
Health Insurance
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Short Term and Long Term Disability Insurance
Life Insurance
Company Social Events
Signifyd Swag
Company
Signifyd
Signifyd is a provider of an enterprise-grade fraud technology solution for e-commerce stores.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$409MKey Investors
Owl Rock CapitalPremjiInvestBain Capital Ventures
2021-04-15Series E· $205M
2018-05-31Series D· $100M
2017-05-04Series C· $56M
Leadership Team
Rajesh Ramanand
Co-Founder & CEO
Nathan Ackerman
Senior Vice President Of Engineering
Recent News
2024-11-30
2024-11-04
Company data provided by crunchbase
