Signifyd · 1 day ago

Senior Technical Support Specialist

New York, NY

Full-time

Remote

Senior Level

$70K/yr - $85K/yr

7+ years exp

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Cyber SecurityE-Commerce

Growth Opportunities

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Responsibilities

Via structured analysis and while communicating in multiple modalities, help customers troubleshoot issues that they encounter while using Signifyd's platform and provide actionable recommendations to resolve problems

Serve as the technical point of contact during events that disrupt Signifyd's services, ensuring alignment between client needs and product capabilities and lead technical diligence on solution integration, APIs, and eCommerce workflows

Clearly and efficiently escalate unresolved customer issues to the appropriate cross-functional teams (especially with engineering and product teams to escalate and resolve technical issues)

Analyze and interpret large datasets to identify anomalous patterns and trends, leveraging tools like DataDog, Loggly, Jaeger, Python, SQL, and Pandas, and internal datasets via BI visualization (e.g., Looker)

Document and train cross-functional teams on expected and novel technical interactions and ideal solution states for known and experienced events that disrupt Signifyd's services

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportData AnalysisPythonSQLAPIsDataDogLogglyLookerEcommerce ExperienceTechnical Documentation