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Company

Worldpay · 4 hours ago

Senior Technical Writer - Developer Docs & APIs

Cincinnati, OH

Full-time

Remote

Senior Level

$77K/yr - $126K/yr

5+ years exp

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Responsibilities

Create and maintain high-quality API documentation, including reference guides, developer guides, and tutorials

Collaborate with our product and engineering teams to develop accurate and user-friendly API documentation including but not limited to technical specifications, user guides, and knowledge base articles, ensuring accuracy, clarity, and coherence

Produce or use visual aids, such as flowcharts, diagrams, mockups, & screenshots, to complement written documentation

Work closely with cross-functional teams, including software developers and product managers, to gather information and understand complex technical concepts for effective documentation

Organize and maintain a centralized repository for all documentation, ensuring version control, accessibility, and ease of navigation

Continuously improve documentation processes, tools, and practices to streamline content creation and maintenance, with alignment on industry trends, technologies, and best practices in technical writing

Conduct research, gather requirements, and stay up to date with the latest software features and updates to deliver accurate and relevant documentation

Participate in usability testing and provide feedback to enhance the user experience of our applications and documentation

Ensure that API documentation adheres to the company's brand and style guidelines, is user-friendly, and follows industry best practices

Work closely with product managers and subject matter experts to understand the API's functionality, use cases, and target audience

Organize and structure the API documentation, keep the API documentation up to date with the latest API releases, changes, and improvements

Passionate about keeping documentation cohesive and organized to help drive our content strategy

Interested in coding. Though this role won't involve programming, you will be working with a lot of templating tools, including some HTML/CSS, and all our documentation is tailored to engineers. You'll get to help it make sense.

Mentor junior technical writers on the team, work with other technical writers across teams to establish best practice guidelines and working agreements to accomplish consistency while allowing for self-service

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

RESTful APIsTechnical DocumentationHTMLCSSJSONXMLSwagger/OASYAMLVS CodeGitPostmanMarkdownStrategic ThinkingProject Management

Required

5+ years of relevant experience writing and leading technical documentation for developers.

Exceptional writing, editing and proof-reading skills. You can write technical documentation in a readable way, and write compelling articles to drive engagement.

Proficiency with HTML, CSS, VS Code, Git, Postman and Markdown.

Proficiency with JSON, XML, Swagger/OAS, YAML and related technologies.

Strong understanding of RESTful APIs and related technologies.

Strong attention to detail and organizational skills.

Ability to understand and explain complex technical concepts clearly and concisely.

Amazing interpersonal communication. You can build relationships quickly and find successful outcomes across teams.

Strategic thinker that can identify opportunities in our content strategy, execute new initiatives, and then measure their success.

Strong team player, comfortable collaborating with and coordinating the efforts of cross-functional colleagues.

Highly self-motivated with a strong will to win, ability to take ownership and desire to drive for optimal business results.

Interested in coding. Though this role won't involve programming, this individual will be working with a lot of templating tools to create documentation tailored to engineers.

Ability to work independently and manage multiple projects simultaneously.

Ability to adapt to and embrace frequent change with a positive attitude.

A self-starter with a can-do attitude who can operate with minimal direct/daily supervision.