Be an early applicantLess than 25 applicants

Company

ServiceNow · 11 hours ago

Senior Technical Writer

Addison, TX

Full-time

Remote

Mid, Senior Level

$89K/yr - $151K/yr

4+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy

Provide input to help shape future content strategy for the product or business unit you help to support

Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards

Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

DITATechnical communicationDocumentation deliveryContent development life cyclesXML-based structured authoringMentoring writersTechnical writing samples

Required

Understanding of content development life cycles and processes

4+ years work experience in technical communication

Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly

Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture

Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment

Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Benefits

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)