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Company

Probo Medical · 1 day ago

Senior Territory Manager

Houston, TX

Full-time

Remote

Mid, Senior Level

$60K/yr - $100K/yr

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Health CareMedical Device

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Responsibilities

Work to learn and establish rapport with customers.

Schedule and perform preventative maintenance.

Generate revenue growth by offering solutions and products aligned with the service portfolio.

Provide timely responses to service requests.

Complete and submit applicable field service reports for invoicing.

Develop a profitable territory performing service, selling service contracts, parts, systems.

Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources.

Troubleshoot and problem solve issues as they arise when doing service calls.

Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.

Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.

Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client’s ultrasound equipment portfolio and needs.

PM Completion (schedule & non-schedule) (Total)

First-time fix rate with primary engineer

Percentage of outstanding work orders

Percentage of Field Service visits per field engineer per month

PM and Billable Revenue to meet or exceed $25,000 per quarter

Percentage of expiring maintenance contracts that are renewed

Percentage of Probe Sales

Percentage of Equipment Sales

Percentage of Probe Repair Sales

Percentage of Contract Sales

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Diagnostic Ultrasound EquipmentField Service ExperienceMicrosoft Office SuiteCustomer Relationship ManagementMulti-Tasking Skills

Required

High School Diploma/GED

Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products

Be a self-starter.

Creative problem solving.

Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.

Ability to adapt to changing work requirements in a complex, fast-paced environment.

Ability to effectively operate in an independent environment to achieve assigned goals and objectives

Robust organization/communication skills to exceed customer expectations.

Strong interpersonal skills to develop relationships and be prompt and courteous.