100 applicants

Company

Airbnb · 2 days ago

Senior Tools Support Specialist

United States

Full-time

Remote

Senior Level, Lead/Staff

$136K/yr - $163K/yr

10+ years exp

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Comp. & Benefits

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Responsibilities

Lead business requirements from Ops and communicate requirements to cross functional teams, facilitate discussion and influence system design, architecture and prioritization to get Ops requirements on the respective cross functional teams' roadmap

Collaborate with Product Management and other cross functional stakeholders including Engineering, Data Science, Data Analytics and Shared Services to drive alignment on overall business goals and requirements and establishes an operating rhythm to optimize product and process improvements while fostering innovation

Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from Operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost

Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape

Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization

Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization

Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects

Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement

Be a champion of data-driven decision making approach and culture to drive continuous performance improvement

Manage a team of Operations Technical Specialists to drive Tools and Technical changes across all the operational lines

Responsible for growth, coaching and mentorship of the Technical Specialist team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Process ImprovementData AnalysisProject ManagementLean MethodologyAgile MethodologyTechnical Tools ExpertiseStakeholder Management

Required

Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)

10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies

Experience of driving continuous process improvement within an organization including development and implementation of strategies to optimize workflows and reduce operational bottlenecks

A strong team player with high Initiative and demonstrated project management skills

Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools

Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization

Proven organizational and leadership skills to motivate and influence others positively to drive for results

Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization

Be able to manage multiple task simultaneously with minimal direction

Proactive and autonomous

Excellent verbal and written communication skills