USAJOBS · 12 hours ago

Senior Trademark Information Specialist

Anywhere in the U.S. (remote job), USA

Full-time

Remote

Senior Level

$99K/yr - $129K/yr

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ConsultingGovernment

No H1B

Security Clearance Required

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Responsibilities

You enjoy interpreting and distinguishing customer and stakeholder business needs, and translating them into operational requirements.

You are interested in providing problem resolutions support that crosses divisional lines of responsibility, serving as a channel to the general public, applicant, registrants, law firms, inhouse legal counsel and large and small companies.

You look forward to resolving matters of sensitive issue that complex analysis and serving as an intermediary in the resolution of complaints related to escalated customer inquiries and Information Technology (IT) system issues.

You look forward to Advising organizations management about significantly involved labor-management relations on strategic organizational call center issues impacting labor-management relations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Contact Center OperationsSystem Performance MonitoringCustomer Service WorkflowsQuality Issue IdentificationProblem Resolution SupportLabor-Management RelationsComplex AnalysisCustomer Relationship ManagementStrategic Thinking

Required

Applications will only be accepted from United States Citizens and Nationals.

Your resume and question responses must demonstrate the job-related competencies.

You must meet the definition of specialized experience.

Required to pass a background investigation and fingerprint check.

Must be registered for Selective Service, if applicable (www.sss.gov).

If selected, you may be required to complete a one year probationary period.

You must meet all qualification requirements upon the closing date of this announcement.

Time-in-grade/band requirements must be met by the closing date of the announcement.

Suitable for Federal Employment.

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position.

Specialized experience for this position includes: 1. Experience in maintaining contact center operations by monitoring system performance, identifying and resolving anomalies and responding to inquiries and preparing action plans. AND 2. Experience in monitoring customer service workflows to identify quality issues and implement changes to processes.

Education cannot be substitute for specialized experience.