InDebted · 8 hours ago

Senior Training Lead)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Lead and oversee all aspects of training sessions, workshops, and seminars.

Direct onboarding, refresher training, and specialized sessions based on feedback.

Assess and enhance learner performance through detailed feedback.

Create presentations for weekly huddles.

Ensure training programs thoroughly cover different channels, including voice.

Proactively identify knowledge gaps and develop strategic training programs.

Collaborate with Subject Matter Experts and departments to design and implement learning solutions.

Apply advanced instructional design theories and methods to create high-impact training materials.

Evaluate and refine training effectiveness using various assessment methods.

Track training rollouts, conduct in-depth quality audits, and implement improvements.

Oversee training tickets, ensuring timely and effective responses.

Handle complex process-related inquiries and collaborate with departments to resolve issues.

Respond to on-demand requests for training reports and documentation.

Conduct trainer observation sessions and provide high-level feedback.

Perform other duties as assigned.

Qualification

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Training developmentInstructional designProgram evaluationCustomer service trainingTraining managementStrategic planning