Phaedon · 7 hours ago
Senior UX Designer
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Responsibilities
Leading design strategy and execution
Supporting the business and the interactions our client has with Health Care Professionals and advocates by translating business, research, product, and technical requirements into rich and engaging digital experiences.
Advocating, educating and evangelizing
Sharing principles of human-centered design across the team and being the internal champion for effective design thinking and implementation. Improving processes, when appropriate, to ensure optimal outcome success.
Determining the information architecture
Building organized content framework and patterns based on the mental model of a user and appropriate classifications and ensuring that wayfinding and task completion activities are efficient, intuitive, and simple.
Designing user flows and wireframes
Demonstrating simplified, low-fidelity concepts of a user's journey to validate through feedback and testing.
Creating prototypes
Establishing visual and high-fidelity mockups to generate interactive versions of the user interface that will be used for both leadership socialization and development readiness. Transforming complex problems into simple solutions that elevates the experience.
Presenting designs and insights to key stakeholders .
Walking through key decisions, designs, and artifacts with diverse teams and audiences across the organization to tell a compelling story that seeks to align and gain buy-in and consensus quickly and efficiently.
Partnering with business, research, product and tech teams
Working across teams to discuss and solve complex problems that lead to highly functional, accessible, elegant, and engaging digital solutions.
Anticipating customer needs and proactively developing solutions
Establishing effective digital solutions through a design focused lens that is empathetic and meets core audience/user requirements.
Exploring emerging opportunities
Ongoing learning, development and experience in the healthcare digital space, evaluates and evangelizes, as needed.
Leading discussions and critique of work
Positioning as the team member who will be motivating and inspiring to other team members.
Conducting user research and testing
Collaborating with UX and research teams, contributing to the design and facilitation of research methods, and obtaining information about users, their behaviors, motivations and needs. Helping to convert findings into qualitative and quantitative information that guides decision-making and testing to validate assumptions and make informed design decisions
Qualification
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Required
5+ years of experience and proven ability with the following design themes and concepts: User, product, interface research, Information Architecture, Content Strategy, Interaction Design, Visual Design, WCAG/A11Y, Delivering high-quality, meaningful work within a product team that delivers the best possible outcomes, Building product experiences from the ground up and leading digital 0-to-1 initiatives in the healthcare space, Storytelling and communicating at an elevated level with multiple teams and stakeholders, Collaborating cross-functionally across a large/complex organization
5+ years of experience and strong proficiency with execution level design tools: Figma, Prototyping presentation platforms (Figma), Design systems and pattern libraries, Figjam
Preferred
Degree or certification from a UX-related program (Design, Human-Computer Interaction, Information Technology or related discipline)
Product analytics, NPS, and Voice of the Customer data
Iterative design and development lifecycle (Agile Software Development)
Experience designing for audiences specific to healthcare or related fields such as patients and providers
Working knowledge of customer journeys in the health insurance space, including member acquisition and retention
Experience designing for regulated industries including HIPAA compliance
Benefits
Incentive package
Company
Phaedon
Phaedon offering creative solutions for diverse business challenges through marketing and consulting.