Pulse Labs · 19 hours ago
Senior UX Researcher - Remote, US
United States
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesAnalyticsApplication Performance Management
Insider Connection @Pulse Labs
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Work closely with enterprise customers to plan research projects according to customer requirements, timelines, and business goals.
Act as a team lead for a group of UX researchers to provide day-to-day guidance and allocate their time and expertise to projects.
Ensure sound research methodology, analysis, and report execution for projects you lead.
Provide mentorship, coaching, and development to members of your team to help them build their UX research and professional skills.
Work closely with the panel and research operations team members assigned to your projects to ensure study execution is on track and that data being collected from study participants matches the study requirements – and help the team pivot in the event of issues.
Provide support to customers throughout the research planning, execution, and delivery process, which may include presenting research findings up to the Director or VP level.
Support the team you lead in their work to analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers.
Collaborate with the leaders of the Research Lab team to improve our internal processes with your creative ideas and by sharing what you learn from the research you lead.
Provide feedback to the Design and Engineering teams about how to improve our Research Lab research platform.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
5+ years of experience working in a qualitative research role, or related areas.
2+ years of experience as a team lead or manager.
Degree in Human Computer Interaction, Human Factors, Psychology, Anthropology, or related field.
Experience working with senior managers, directors, and VPs.
Strong communication (written and verbal) and analytical skills.
Comfort presenting your own research and research prepared by others at a senior level.
Expertise with data collection, analysis, and interpretation.
Knowledge of end-to-end research lifecycle, including broad UX research approaches and methodologies.
A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate.
Strong communication (written and verbal) and analytical skills.
Very comfortable using emerging technologies and different software systems.
High comfort working with Google Docs, Google Sheets or similar products.
Collaborative attitude and ability to foster a positive work environment for the projects you lead.
Comfortable working in a frequently changing, often ambiguous environment.
Preferred
Masters Degree or PhD in Human Computer Interaction or related field.
Track record of successfully leading complex, multi-part research projects.
Track record of maintaining strong relationships with customers, vendors, and team members.
Experience working in an agency or consulting environment conducting research on behalf of customers.
Experience working at or with early-to-mid stage startups.
Experience working at or with FAANG/top tech companies.
Benefits
Competitive salary
401(k)
Health/vision/dental insurance
Generous PTO
Remote-first work environment
Company
Pulse Labs
Since our inception in 2017, Pulse Labs has been at the forefront of revolutionizing user experience research and analytics.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.66MKey Investors
MadronaTechstars
2018-05-02Seed· $2.5M
2017-07-21Convertible Note· $0.1M
2017-07-17Pre Seed· $0.06M
Leadership Team
Abhishek Suthan
CEO & Co-Founder
Dylan Zwick
Co-Founder and Chief Product Officer
Company data provided by crunchbase
