Deltek · 7 hours ago

Senior UX Researcher

United States

Full-time

Remote

Senior Level

$68K/yr - $120K/yr

6+ years exp

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ConsultingEnterprise Software

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Responsibilities

Design and execute mixed-methods research combining qualitative insights (user interviews, observational studies) with quantitative data (surveys, analytics)

Lead end-to-end research projects ranging from extensive workflow studies to rapid usability evaluations

Conduct contextual inquiries and task analysis with enterprise users to map complex business processes

Partner with Product Managers to identify research opportunities that inform product strategy and roadmap decisions

Present research findings to product teams and senior leadership, translating technical insights into actionable recommendations

Collaborate with UX Designers to translate research insights into improved user workflows within sprint cycles

Maintain a research repository of enterprise user insights and create reusable templates for common research scenarios

Build and maintain a user research contact database, including tracking engagement frequency, and managing research demographics

Facilitate research planning sessions with cross-functional teams to align on priorities, methodologies, and strategic impact of research initiatives

Partner with UX Operations to optimize research processes, including participant management, research guidelines, and tooling recommendations while following research best practices

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

UX research experienceEnterprise software researchContextual inquiryWorkflow analysisUsability testingSurvey designQuantitative analysisInformation architectureComplex system designResearch tools proficiencyJourney mappingService blueprintingDocumentation skills

Required

6-8 years of UX research experience, with at least 3 years researching enterprise or B2B software

Bachelor's degree in HCI, Cognitive Science, Information Systems, or related field

Portfolio demonstrating impact of research on enterprise software design

Demonstrated expertise in these research methods: Contextual inquiry and workflow analysis, Usability testing of complex systems, Survey design and quantitative analysis, Journey mapping and service blueprinting

Strong ability to analyze diverse research data sets, identify patterns, and translate complex findings into compelling business recommendations that drive product decisions

Experience researching for ERP, financial software, or similar enterprise systems

Strong foundation in information architecture and complex system design

Proficiency in research, analysis, and design tools (e.g., Lyssna, Gainsight, Echoes, Figma/FigJam, Miro)

Excellent documentation and presentation skills