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Company

SS&C Technologies · 7 hours ago

Senior Vice President, Client Strategy & Delivery

New Jersey, United States

Full-time

Remote

Lead/Staff

$225K/yr - $260K/yr

12+ years exp

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H1B Sponsor Likely

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Responsibilities

Lead Client Success organization, including Client Delivery Executives and and Strategic Account Executives, to drive engagement and high performance in client service as they manage annual renewals and upsell products.

Evaluate existing client success operations and drive improvements to processes, metrics, and performance.

Deploy and oversee disciplined client management strategies across entire customer base that revolve around building enduring relationships with clients

Partner with Sales Leadership to develop strategies and goals around upsells and renewals resulting in a positive impact to customer lifetime value

Lead account team activities, including coordination of learning opportunities, insights across market segments, and best practices in client service

De-escalate and resolve complex client situations both internally and externally

Work cross functionally to deliver client impact and quality outcomes as a senior strategic partner on large projects like our value story, transparency strategy and reporting strategy

Oversee project management and implementation efforts for client-related projects, ensuring timely and successful delivery that meets client expectations and business objectives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client success experienceOperational improvementMaster’s degreeStrategic thinkingProject managementCross-functional collaboration

Required

Typically requires a Master’s degree in Business Administration or a related field.

At least 12-15 years of experience in client success or related roles, with a proven track record of leadership and operational improvement.

Strong strategic thinking, excellent communication and interpersonal skills, and the ability to manage complex projects and lead large teams.

De-escalate and resolve complex client situations both internally and externally.

Work cross-functionally to deliver client impact and quality outcomes as a senior strategic partner on large projects such as the value story, transparency strategy, and reporting.

Benefits

Health

Dental

401k plan

Tuition and professional development reimbursement plan

Company

SS&C Technologies

Glassdoor

3.2

SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial

Founded in 1986

Windsor, Connecticut, USA

10,001+ employees

http://www.ssctech.com

H1B Sponsorship

SS&C Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (50)

2022 (33)

2021 (34)

2020 (26)