Merkle · 15 hours ago
Senior Vice President, CX Strategy
New York, United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$196K/yr - $316K/yr
15+ years exp
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Responsibilities
Engage with clients alongside account teams, offering expertise in customer experience strategies and supporting our client service and growth teams.
Educate clients on our capabilities in enhancing customer and digital experiences, aligning these with their business objectives to achieve growth.
Develop and present content for analyst engagements, responses to RFIs/RFPs, and external communications focused on media relations and partnerships, emphasizing experience design.
Main and foster a public-facing brand and position of expertise in the space of modern experience design, customer experience strategy, and human-centered experience transformation.
Manage a group of strategy practitioners with domain expertise across Commerce, Content, Engagement, and Loyalty teams.
Engage in activities promoting expertise in customer experience trends, technology's influence on consumer interactions, and dentsu and Merkle's expertise.
Collaborate with experts, media, analysts, and industry leaders to advocate dentsu and Merkle's vision in customer experience strategy.
Qualification
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Required
Bachelor's degree in a relevant field such as Marketing, Business Administration, Communications, or related fields.
10+ years of experience in a leadership role focused on Customer Experience (CX), Digital Experience (DX), or Brand Experience (BX).
15+ years of experience working across growth and delivery in an agency or digital consultancy setting.
Demonstrated experience in strategy development for clients and achieve business objectives strategic initiatives.
Ability to pitch and win hearts and minds in high-stakes presentations.
Proficiency in customer experience strategies, including customer journey mapping, persona development, customer segmentation, and customer analytics.
Familiarity with digital marketing technologies, platforms, and tools related to CX and DX, such as CRM systems, marketing automation, content management systems.
Be the expert in the space of modern experience design, customer experience strategy, and human-centered experience transformation.
Engagement in activities promoting expertise in customer experience trends, technology's influence on consumer interactions, and expertise related to dentsu and Merkle's vision in customer experience strategy.
Benefits
Medical
Dental
Vision
401(k) matching
Paid time off
Company
Merkle
Merkle is a customer relationship management agency that designs, executes and evaluates integrated marketing programs.
10001+ employees
H1B Sponsorship
Merkle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (27)
2022 (41)
2021 (82)
2020 (133)
Funding
Current Stage
Late StageTotal Funding
$123.54MKey Investors
TCV
2016-08-08Acquired
2016-03-08Series Unknown· $10M
2015-08-14Series Unknown· $5.67M
Leadership Team
Craig Dempster
Global CEO
JONATHAN GAGLIANO
SVP- Financial Services Group
Recent News
2024-05-24
2024-05-18
Company data provided by crunchbase
